Danaher Corporation Senior Technical Support Engineer – Hematology & Urinalysis - Hybrid in Chaska, Minnesota
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Senior Technical Support Engineer – Hematology & Urinalysis for Beckman Coulter Diagnostics is responsible for collaborating with Global Service, leading product support by providing escalation management, developing and executing support strategies, and training field specialists and instructors in support of existing and new product launches.
This position is part of the Global Product Technical Support Team and will be based out of either our office in Miami, Florida or Chaska, MN. If you thrive in a multifunctional, customer-supporting role and want to work to build a world-class medical device organization—read on.
In this role, you will have the opportunity to:
Develop expert level knowledge of existing urinalysis systems and troubleshoot directly with Field Service Associates around the globe.
Analyze service data, as well as design and execute experiments to identify root causes of customer issues and develop corrective actions.
Lead Kaizen Events and represent the Service organization with partners, such as RnD, Engineering, Product management, and sales, to improve performance and reliability of our products using the Danaher Business Systems (DBS).
Create and maintain important product documentation for the Field such as Service Manuals, Parts Lists, Service Bulletins, and Modifications.
Incorporate Voice of the Customer (VOC) and Voice of Service (VOS) during New Product Development, Design Changes, documentation updates, and reliability improvements.
The essential requirements of the job include:
Bachelor's degree in engineering, science, medical technology, clinical laboratory science, or related technical field with 5+ years of relevant experience in a medical device or related industry (or Master´s degree with 3+ years of relevant experience).
Able to effectively multitask many responsibilities, solve problems and implement decisions effectively, involving the right people in the process.
Demonstrated ability to work well in a team setting and able to interact effectively at all levels and across different cultures.
Must be willing to travel internationally and domestically up to 25% of the time.
It would be a plus if you also possess previous experience in:
Hematology or Urinalysis medical diagnostics.
Data analytics as applied to failure analysis and corrective actions.
DBS Fundamentals such as PSP, VMDM, VPM, TPI
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at firstname.lastname@example.org to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.