Danaher Corporation Technical Support Engineer Analyst in Chaska, Minnesota
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Technical Support Engineer Analyst for Beckman Coulter Diagnostics is responsible for providing real time technical support for the global support organization and responds to technical procedural inquiries and concern. The Analyst will advise a course of action for problem resolution and provide verbal and written communication to internal and external customers as needed.
This position is part of the Global Product Technical Support (GPTS) department located in Chaska, MN and will be Hybrid. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Systems Technical Support team and report to the Manager of Technical Engineering Support responsible for directing and controlling the activities of the Systems Technical Support team to provide global technical support for the installed customer base, commercial operations, subsidiaries, and distributors. If you thrive in a multifunctional, problem-solving and supporting role and want to work to build a world-class Service and Support organization—read on.
In this role, you will have the opportunity to:
Provide real time technical support for the global support organization and responds to technical procedural inquiries and concern
Trend, analyze and interpret field-generated data as well as providing technical support for CAPA and technical alerts
Develop technical documentation, training materials, and troubleshooting tools
Maintain all departmental and service support related documents, while ensuring accuracy/traceability of all records to comply with GMP, ISO, FDA and company policies regarding compliance
Participate on project teams responsible for implementation of product enhancements and be the liaison between Field Service and Development/Tech Ops through task teams
Work with team members to develop team goals, plans, resolve problems and achieve goals
The essential requirements of the job include
Bachelor’s degree in Electronics, Biomedical Engineering, Chemistry, Medical Technology or related field with 2+ years’ experience, or Master’s degree in field with 0+ years of experience
Understanding of customer's needs, expectations, and obstacles to identify and suggest ideas or enhancements
Understanding complex technical and non-technical documentation and effectively communicating with internal and external contacts to ensure positive outcome
Technical troubleshooting and data analysis skills
Ability to travel globally as required, up to 50%
It would be a plus if you also possess previous experience in:
Demonstrated ability to collaborate cross functionally and drive change to improve customer experience
Strong software knowledge, including Windows, and PCs
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at firstname.lastname@example.org to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.