Danaher Corporation Service Engineer_Chengdu in Chengdu, China

Danaher Company Description
At Beckman Coulter, we are dedicated to advancing and optimizing the laboratory. For more than 80 years, we have been a trusted partner for laboratory professionals, helping to advance scientific research and patient care. We do challenging work on a global scale, and are invested in growing our associates’ careers. We embrace continuous improvement, and are passionate about moving science and healthcare forward.

We have a vital role at Beckman Coulter: our focus on innovation, reliability and efficiency has led us to become the partner of choice for clinical, research and industrial customers all over the world.

Beckman Coulter is a Danaher company, operating in two industries: Diagnostics and Life Sciences.

Description

REPORTS TO: Service Supervisor

FUNCTION: Thisposition will have responsibilityto provide high quality field service support to the customers inChina.

BASIC PURPOSE OF THIS POSITION:

This will include provide high quality field service support to the customers for instrument installation, maintenance, repair ,check up and training to customers and assure customer satisfaction in the area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The incumbent will also be responsible for, but not limiting to the following duties :

  • T o work with other CTS Rep. as a proficient CTS team
  • Technical support to dealer's engineers
  • T o provide instrument installation, maintenance, modification, repair, checkup and training activities on the customer site, service workshop or exhibitions
  • T o sell service contract and other service products in the area
  • T o provide high quality service to Beckman Coulter users and achieve customer satisfaction and optimal service quality
  • T o provide supports to inter-company groups like attending seminar, user training, sales demo and exhibition
  • T o assist conducting training on his experience products
  • T o maintain his own tools, carried service parts and technical information in good conditions
  • T o fill-in and submit the field service reports, expense report, trip report and work report timely
  • Assist the supervisor to achieve the yearly targets of CTS Dep.
  • T o answer customer inquiries

    This description is a summary of principle responsibilities and is not intended to include all duties, which may be assigned.

    WORKING RELATIONSHIPS AND CONTACTS:

  • E xternal contacts for this position include dealers and vendors. Customers may include hospitals, laboratories, institutes, factories and universities.

  • Internal contacts include US Technical Supports, Sales, Marketing, CAS and Finance, all CTS department staff members as well as other service support administrator staff in other offices of the company to gain information or to resolve problems.

    SUPERVISION RECEIVED AND GIVEN:

The incumbent of this position is responsible for his/her own work. Only new work is reviewed before issue, all other work is handled independently, reporting status to managers/supervisor. Some work requires analysis and use of initiative and independent judgment, but most assignments are specific and well defined.

ESSENTIAL EDUCATION AND COMPETENCY :

Two years working experience and related education background is preferred. Being experienced in the medical device industry is preferred.

This position also requires:

· Follows basic instructions to perform simple tasks and/or operate simple equipment

· Continues to learn and acquire expertise as necessary

· Prioritizes activities to complete assigned work

· Anticipates problems and acts to manage them appropriately

· Engages in self-development to expand job and company knowledge in order to be more effective

· Recognizes new ideas and theories and how they impact work

· Holds self accountable for assigned work

· Gathers and develops understanding of information within the company using courtesy, tact and appropriate language

· Reads, understands and creates simple instructions

· Participates on work unit teams to improve processes

· Supports team goals and team members

· Learns customer business needs

· Contributes to customer satisfaction

· Excellent English skills in speaking, reading and writing

O THER R EQUIREMENTS :

TRAVEL REQUIREMENTS:

This position may require business traveling in a frequently situation.

Qualification

REPORTS TO: Service Supervisor

FUNCTION: Thisposition will have responsibilityto provide high quality field service support to the customers inChina.

BASIC PURPOSE OF THIS POSITION:

This will include provide high quality field service support to the customers for instrument installation, maintenance, repair ,check up and training to customers and assure customer satisfaction in the area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The incumbent will also be responsible for, but not limiting to the following duties :

  • T o work with other CTS Rep. as a proficient CTS team
  • Technical support to dealer's engineers
  • T o provide instrument installation, maintenance, modification, repair, checkup and training activities on the customer site, service workshop or exhibitions
  • T o sell service contract and other service products in the area
  • T o provide high quality service to Beckman Coulter users and achieve customer satisfaction and optimal service quality
  • T o provide supports to inter-company groups like attending seminar, user training, sales demo and exhibition
  • T o assist conducting training on his experience products
  • T o maintain his own tools, carried service parts and technical information in good conditions
  • T o fill-in and submit the field service reports, expense report, trip report and work report timely
  • Assist the supervisor to achieve the yearly targets of CTS Dep.
  • T o answer customer inquiries

    This description is a summary of principle responsibilities and is not intended to include all duties, which may be assigned.

    WORKING RELATIONSHIPS AND CONTACTS:

  • E xternal contacts for this position include dealers and vendors. Customers may include hospitals, laboratories, institutes, factories and universities.

  • Internal contacts include US Technical Supports, Sales, Marketing, CAS and Finance, all CTS department staff members as well as other service support administrator staff in other offices of the company to gain information or to resolve problems.

    SUPERVISION RECEIVED AND GIVEN:

The incumbent of this position is responsible for his/her own work. Only new work is reviewed before issue, all other work is handled independently, reporting status to managers/supervisor. Some work requires analysis and use of initiative and independent judgment, but most assignments are specific and well defined.

ESSENTIAL EDUCATION AND COMPETENCY :

Two years working experience and related education background is preferred. Being experienced in the medical device industry is preferred.

This position also requires:

· Follows basic instructions to perform simple tasks and/or operate simple equipment

· Continues to learn and acquire expertise as necessary

· Prioritizes activities to complete assigned work

· Anticipates problems and acts to manage them appropriately

· Engages in self-development to expand job and company knowledge in order to be more effective

· Recognizes new ideas and theories and how they impact work

· Holds self accountable for assigned work

· Gathers and develops understanding of information within the company using courtesy, tact and appropriate language

· Reads, understands and creates simple instructions

· Participates on work unit teams to improve processes

· Supports team goals and team members

· Learns customer business needs

· Contributes to customer satisfaction

· Excellent English skills in speaking, reading and writing

O THER R EQUIREMENTS :

TRAVEL REQUIREMENTS:

This position may require business traveling in a frequently situation.

Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Organization: Beckman Coulter - Diagnostics
Job Function: Customer Support
Primary Location: Asia Pacific-China-China-Chengdu
Schedule: Full-time
Req ID: BEC011861