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Danaher Corporation Associate Field Service Engineer in Chicago, Illinois

Leica Biosystems associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day. Learn more about Leica at www.leicabiosystems.com.

We are looking for recent graduates to join our Early Talent Program Team as an Associate Field Service Engineer.

This role will provide technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Leica. The position has a high-impact contribution to the company’s success by providing industry leading service to our customer base. This role will be remote based position initially with a rotational immersion program that will also require travel and field time.

All the responsibilities we will trust you with:

  • Provide installation support, maintenance, modification and/or repair on 1-2 groups of mechanical, electro-mechanical, electronic and/or refrigeration instruments.

  • Receive mentoring/ride-alongs from team members as required to achieve full competency on trained instruments

  • Achieve strategic goals and financial targets

  • Effectively communicate with internal colleagues and external customers within established time guidelines to meet customer’s expectations.

  • Document and complete service administration activities in a timely manner to comply with ISO, FDA, and Leica policies.

  • Actively support the sale of service contracts, assist sales representatives and service team members with system configurations and upgrades, and provide input on ways to improve financial performance to generate service revenue.

  • Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a professional manner.

  • Maintain spare parts stock within budgetary limits to maximize customer uptime and field service related metrics.

  • Control expenses to maximize the profit contribution to the company.

  • Represent the company in a professional manner to instill confidence with current and prospective customers of Leica products to achieve high customer satisfaction.

  • Uncovering root cause of customer frustration and understanding customer needs

Your knowledge, skills and expertise that matter most for this role:

Education: High School Diploma or GED (strongly prefer an Associates Degree in Engineering from a Technical College or Bachelors in Engineering)

Experience/Skills:

  • Strong time management skills, must work independently, maintain an orderly workflow per changing priorities, and maintain individual inventory and strong documentation skill

  • Strong technical (mechanical and electrical) aptitude

  • 1-2 years of experience with troubleshooting, testing and repair of highly complex equipment

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Check out our benefits here: www.danaherbenefits.com

This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time .

Diversity & Inclusion

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.

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