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Danaher Corporation Field Service Engineer-Chicago or Kansas City, KS in Chicago, Illinois

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence.

Nearly every one of us has been impacted by cancer in some way. When you join Leica Biosystems, you’re helping make a difference in advancing cancer diagnostics. Join our global team and help us transform the industry!

As a Field Service Engineer, you will support products you can feel passionate about! Provide technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Leica. The position has a high-impact contribution to the company’s success by providing industry leading service to our customer base.

All the responsibilities we will trust you with:

  • Provide installation support, maintenance, modification and/or repair on digital pathology equipment. This can include 1-2 groups of mechanical, electro-mechanical, as well as electronic instruments. Uncovering root cause of customer frustration and understanding customer needs.

  • Effectively communicate with internal colleagues and external customers within established time guidelines to meet customer’s expectations.

  • Document and complete service administration activities in a timely manner to follow ISO, FDA, and Leica policies.

  • Actively support the sale of service contracts, assist sales representatives and service team members with system configurations and upgrades, and provide feedback on ways to improve financial performance to generate service revenue.

  • Maintain spare parts' stock within budgetary limits to maximize customer uptime and field service-related metrics.

  • Control expenses to maximize the profit contribution to the company.

Travel Requirement

Travel throughout the district territory, experiencing all the various places our instrumentation is utilized. 70-90%+, frequent overnight travel, must maintain flexible schedule, often with short notice. Must Possess a valid Driver’s license and meet fleet eligibility requirements

Experience and Preferred Qualifications:

  • Associates Degree with minimum 2 years of experience OR equivalent technical work experience (minimum 4 years). High School or GED minimum.

  • Bachelor’s Degree Preferred

  • 3+ years’ experience diagnosing and repairing medical devices, mechanical, electromechanical, electronic equipment, and scientific instruments. Computer network experience.

Candidates will be hired as a Field Service Engineer I or Field Service Engineer II based upon prior work experience and skill set. The requirements above are the FSE I position.

This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental, and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

If you’ve ever wondered what’s within you, there’s no better time to find out.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies require all US and Puerto Rico employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.

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