Danaher Corporation Field Service Technician in Chicago, Illinois
Danaher Company Description
Esko Artwork is the worldwide market leader with software for packaging buyers, designers and manufacturers and hardware products for the packaging, label, sign and display industries. With Headquarters in Gent - Belgium, EskoArtwork employs around 1,200 people worldwide. Its global sales and support organization covers Europe, the Americas, Asia/Pacific and Japan.
ESKO is looking for a customer-focused Field Service Engineer for the Greater Chicago area.This person will be responsible for: * Repair, installation and maintenance of equipment at customer sites Improve customer satisfaction through a high level of response and service to the account * Maintain exceptional customer relationships and drive excellence in customer service * Provide remote support to customers as required * Assist with trade-shows and demo's * Assist other associates as needed * Actively participate in process improvement initiatives
Esko is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Technical field service experience with mechanical, electrical, electronics, pneumatics, hydraulics troubleshooting and repair.
This position is very physical and requires the ability to frequently lift 25-50 lbs as well as continuous bending, walking and standing. * Associate's degree in Mechanical/Electrical Technology/ technician or Military equivalent required * 3-5 years of experience in service and repair of machinery required *Analytical- Synthesizes complex or diverse information: Collects and researches data; Uses intuition and experience to complement data;
Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; participates in meetings Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments Sense of urgency- must be accustomed to effectively dealing with unforeseen crises with quick analysis and decisive direction.
Adaptability- Adapts to changes in the work environment: Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Job Function: Customer Support
Primary Location: North America-North America-United States-IL-Chicago
Req ID: ESK002863