Danaher Corporation Order Management Specialist in Cidade Moncoes, Brazil
At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.
Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.
Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.
The Order Management Specialist is responsible is responsible for processing orders for the company's products and services, streamlining and coordinating work flow within or between internal departments, and reviewing proposed agreements or agreements to verify compliance with fees, rules and regulations from the company. Being part of a constantly growing team
In this role, you will have the opportunity to:
Leads with a developed expertise in a variety of order management work processes and activities developed through a combination of job-related training and considered the subject matter expert in many areas of the tasks
Works to drive processes forward with continuous improvement objectives to streamline process
Acts as escalation focal point for customers, working closely with customer service personnel.
Responds to customer requests and order-related inquiries, and addresses customer satisfaction issues.
Ensures order requests are following company policies and practices: Verify pricing, terms, and other items. Assists in-process troubleshooting as required.
Drives resolution to issues which delay order shipment.
Effectively engage with external customers and partners, lenders and internal departments including shipping, finance, materials, technical support, service, sales and marketing, legal, and other departments as business needs require.
Monitor quality, productivity, turn-around-time, and other related expectations.
Provide customer related reports to management, sales and customer as needed/required
Bachelor Degree in foreign trade, Administration, Marketing
Minimum 5 years of progressive experience in foreign trade, customer support
Superior skills with a commitment to meet and exceed customer expectations
Excellent communication and presentation skills
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.
Operating Company: Cepheid