Danaher Corporation Collections Specialist in Cincinnati, Ohio
The Collection Specialist is responsible for the collection of Accounts Receivable within their assigned portfolio. This position utilizes business and reporting systems to identify customer payment trends and potential bad debt and identifies the root cause of payment issues and takes appropriate action to turn receivables into cash. This position will interact with Sales, Customer Service and Field Service to shorten the Order to Cash process. Major Responsibilities - Makes daily phone calls, sends emails and makes other contact with assigned customer accounts.- Resolves customer disputes, billing errors and negotiate solutions.- Identifies high risk and deteriorating accounts. - Escalates problem accounts to the Credit and Collections Manager for additional action.- Prepares ad-hoc and routine reports.- Other duties as assigned. Education: - High School Diploma or GED Experience/Skills:- Minimum 2 years of collections or related experience- Minimum 2 years SAP experience within the collection’s functions - Experience collecting against large US Corporate entitiesDesired Education, Experience, SkillsEducation: - Associates degree in a related fieldExperience/Skills:- Experience in a healthcare or medical fieldCompetencies/Behaviors - Excellent communication skills, both written and verbal- Proficient in computer system-based tools including SAP, Microsoft Office applications, presentation, e-mail, web browsers and spreadsheet software. Able and willing to learn and apply other software packages as needed.- Ability to gain followership and drive results - Positive attitude and ability to work closely with entire leadership team to drive change, continuous improvement, and engagement throughout the organization- The capacity to plan, organize, & complete projects on time. Excellent project management skills and ability to juggle multiple responsibilities and deadlines- Ability to lead teams and drive change in a matrix organization- Action oriented individual who is highly proactive at solving problems and obtaining results.- True love of continuous improvement, measuring results and problem solving. - Team player who can work well across a global organization - Willingness to learn the complexities of working in a Diagnostic industry where compliance to regulation is a must. Diversity & InclusionAt Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .