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Danaher Corporation Service Engineer - Onsite - Cincinnati, OH in Cincinnati, Ohio

Mammotome associates know that every moment matters when it comes to advancing breast cancer diagnostics and surgical solutions. When you come to work at Mammotome, you’re collaborating with a global team of engineers, designers, communicators, strategists, and specialists to improve patient outcomes. If you want to be inspired to grow every day, join our diverse, hardworking, high-performing team.

Be part of a company that’s a trusted leader in breast cancer diagnostics and support products you can feel passionate about!

Mammotome is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Service Engineer will improve the post-purchase experience of clinicians supporting breast cancer patients throughout North America in this critical role within Service. You will champion continuous improvement throughout service operations, be a key contributor to EU & APAC service projects, and serve as the technical expert on aftermarket support for Mammotome capital products.

This position will be onsite at our Cincinnati, OH facility.

All the responsibilities we will trust you with:

  • Identifies service requirements and works with R&D and Manufacturing during development to ensure delivery of a serviceable product that yields a cost-effective service operation.

  • Develops service training, service manuals, and other required documentation to support the service business.

  • Provides technical support to customers and worldwide service centers.

  • Monitors service performance, analyzes results, recommends product improvements, and implements service process improvements

  • Uses appropriate statistical techniques to improve processes.

  • Write formal reports dealing with both technical & business implications

  • Represent service in new product development

  • Assist in the monitoring and evaluation of third-party providers

  • Oversee Service Department Calibration Program

  • Interface with customers to assist in defect reporting and resolution

  • Other duties as assigned.

Your areas of knowledge and expertise that matters most for this role:

  • Bachelor’s Degree in an engineering discipline required

  • 3 years’ experience in service/manufacturing

  • 3 years’ working in a regulated environment

  • Root cause analysis experience

  • Knowledge of lean manufacturing

  • Bias toward action

Desired skills/experience

  • 5 years’ experience in service/manufacturing

  • 5 years’ working in a regulated environment

  • Familiarity with tools of DBS

  • 3 years’ experience working with customers

Travel requirements

  • 5% travel with a mix of domestic and international locations

  • Typical work-related travel assignments range 1-3 days, and as such overnight, out-of-town stays are required.

Physical demands & working environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to walk, sit, stand, use hand to finger, handle or feel objects, tools, or controls; reach with hands and arms; balance, stoop, bend, talk and hear.

  • Specific vision abilities required by the job include close vision, distance vision

Work environment: While performing the duties of this job, most work is in an office environment setting. Lighting and temperature are adequate. The noise level in the work environment is usually quiet to moderate.

May be requested to work overtime and weekends for special program

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies require all US and Puerto Rico employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.