Danaher Corporation Applications Scientist – NGS in Coralville, Iowa
Applications Scientist – NGS
Employment Status: Exempt
Division: Customer & Technical Services
Department: Scientific Applications Support
The Applications Scientist – NGS provides professional customer service and technical support to IDT customers regarding product design and end-use for Next-Generation Sequencing.
Communicates with and supports customers to provide pre- and post-sales technical support for a growing NGS product offering.
Troubleshoots product use and applications by using customer provided data and information, as well as IDT sales and manufacturing databases.
Answers all NGS-related customer inquiries received by phone, email and chat.
Documents all incoming and outgoing customer interactions in IDT’s Customer Relationship Management (CRM) database.
Supports other IDT service departments and Sales through consultation or escalation of product questions, customer issues, and technical inquiries as needed.
Handles the intake and completion of custom design requests for Next Gen Sequencing panels.
Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting resolution to the customer’s satisfaction.
Uses available resources to formulate a timely and informed customer response; reaches out to appropriate resources as necessary if the customer concern falls outside range of expertise.
Presents technical information in regularly scheduled department meetings.
Contributes regularly to the growing database of technical information and reviews this information.
Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.
Performs other duties as assigned.
Bachelor’s degree in Molecular Biology, Biology, Bioinformatics or related science field required; M.S or Ph.D. preferred.
Strong understanding and experience NGS workflows and platforms preferred.
Strong understanding and experience using NGS bioinformatics algorithms/software, extensive Python, and Galaxy experience preferred.
Advanced theoretical knowledge of, and practical experience in PCR and Next Generation Sequencing sample preparation workflows and troubleshooting required.
Experience with NGS data analysis methods, approaches and troubleshooting required.
Extensive understanding and experience in Next-Generation Sequencing sample preparation workflows, and the Illumina, Ion Torrent, PacBio, etc. sequencing platforms preferred.
Experience with cloning methods, specifically TA cloning and others preferred.
Experience in a customer support or customer-facing role preferred.
Excellent computer skills that include Microsoft Office applications and proficiency in typing required.
Other Job Qualifications:
Ability to analyze data, identify key issues, and solve problems using critical thinking skills.
Skill to critically review and accurately interpret data provided by the customer during the troubleshooting process.
Ability to comprehend, interpret, and convey relevant scientific information.
Ability to search the current scientific literature for potential relevant methods and techniques to acquire the necessary information to fill technical gaps.
Ability to effectively communicate, both orally and in writing, to customers and colleagues.
Ability to multitask and adjust priorities in a quick-paced environment.
Ability to keep key personnel informed and up-to-date of imminent issues.
Ability to probe skillfully to get the facts when others are averse to providing detailed information.
Ability to work independently or collaboratively in a group.
Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.
Adaptability to accepting responsibility for the direction, control or planning of an activity.
Exert up to 10lbs. of force occasionally and/or up to a minimal amount frequently
Work requires close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Ability to read pertinent printed material and distinguish colors.
Ability to prepare and read written documentation; use of computer.
What We Offer:
Generous Paid Time Off Accruals
16 Hours PAID Volunteer Time Off
10 Paid Holidays
Up to eight (8) weeks of 100% paid parental leave to eligible U.S. associates
401(k) with Company Match
Medical, Dental, and Vision Insurance Options
Are you ready to join an innovative, fast-paced, new team? Apply Now!
Integrated DNA Technologies (IDT) conducts drug screens and background checks on applicants who accept employment offers.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.