Danaher Corporation Strategic Services Account Manager in Coralville, Iowa
IDT is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.
IDT is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Job Title: Strategic Services Account Manager
Location: Coralville, IA Mobile/Remote (On-Site/Work from Home Hybrid)
-Mobile associates must live in an area that does not exceed a 100-mile (150 km) radius of an IDT location. *May require on-site occasional presence for team meetings, etc.
The Strategic Services Account Manager - RUO provides professional customer service and basic project management assistance to strategic customer accounts.
Fields all customer inquiries for assigned accounts leading up to and after order placement to provide a positive customer experience.
Answers and documents all incoming and outgoing customer interactions in IDT’s Customer Relationship Management (CRM) database; primary contact is through email and phone.
Coordinates project intake, quoting and order administration for assigned accounts.
Coordinates, participates in, and distributes meeting notes for customer conference calls, internal meetings, and visits; works directly with Quality Assurance team to coordinate customer audits. Manages and oversees action item completion from these interactions.
Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting resolution to the customer’s satisfaction.
Drafts, reviews and maintains work instructions and process flow documentation for individual accounts.
Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.
Performs other duties as assigned.
Bachelor’s degree required; alternatively an Associate’s degree with 3 years IDT experience required.
Bachelor’s degree in Biology, Chemistry or related science field preferred.
Excellent computer skills that include Microsoft Office applications and proficiency in typing required.
Previous experience in customer service or a related field preferred.
Other Job Qualifications
Ability to consistently manage multiple priorities and solve problems using critical thinking skills.
Ability to effectively communicate, both orally and in writing, to customers and colleagues.
Knowledge of customer service fundamentals.
Ability to work independently or collaboratively in a group.
Ability to identify processes in need of optimization and routinely suggest solutions.
Ability to keep key personnel informed and up-to-date of imminent issues.
Ability to bring informal teams of experts together to address issues/needs, share information and resolve differences or problems, as required.
Ability to adjust rules and processes for individual situations as needed.
Ability to adjust to change in quick paced environment.
Adaptability to perform under stress when confronted with critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job.
Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.
Adaptability to accepting responsibility for the direction, control or planning of an activity.
Exert up to 10lbs. of force occasionally and/or up to a minimal amount frequently
Constant (67%-100% of work day)
Sitting: to assume a position in which the weight is largely supported by the buttocks, usually with the body vertical and the thighs horizontal.
Using Fingers/Grasping/Feeling: writing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Applying pressure to an object with the fingers or palm and perceiving attributes of objects such as size, shape, temperature or texture by touch.
Talking: expressing or exchanging ideas by means of the spoken work- those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Hearing: perceiving the nature of sounds at normal range; ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when auscultating and percussing.
Frequent (34-66% of work day)
Standing: maintaining an upright position.
Walking: moving about on foot to accomplish tasks.
Repetitive Motion: substantial movements (motion) of the wrists, hands, and/or fingers.
Occasional (33% or less of work day)
Reaching: extending hand(s) and arm(s) in any direction.
Lifting: raising objects from a lower to a higher position or moving objects horizontally from position to position.
Bending: bending body downward and forward by bending spine at the waist and/or bending leg; bending legs at knee to come to rest or kneel.
Pushing/Pulling: using upper extremities to press against something with steady force in order to thrust forward, downward or outward/using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion.
Climbing: stairs, stools, ramps, ladders.
Work requires close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Ability to read pertinent printed material and distinguish colors.
Ability to accurately read measurements on equipment.
Ability to prepare and read written documentation; use of computer.
What We Offer:
Generous Paid Time Off Accruals
16 Hours PAID Volunteer Time Off
10 Paid Holidays
Up to eight (8) weeks of 100% paid parental leave to eligible U.S. associates
401(k) with Company Match
Medical, Dental, and Vision Insurance Options
Integrated DNA Technologies (IDT) conducts drug screens and background checks on applicants who accept employment offers.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or firstname.lastname@example.org to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.