Danaher Jobs

Job Information

Danaher Corporation Senior Field Service Engineer in Dallas, Texas

Major Responsibilities

  • Provide installation support, maintenance, modification and/or repair on 2-5 mechanical, electro-mechanical, electronic, and/or refrigeration instruments.

  • Achieve strategic goals and financial targets

  • Effectively communicate with internal colleagues and external customers within established time guidelines to meet customer’s expectations.

  • Product Specialist and/or Subject Matter Expert on one or more Product Lines handling on-site for escalations

  • Document and complete service administration activities in a timely manner to comply with ISO, FDA, and Leica policies. Must possess strong time management skills and follow all published processes with limited supervision.

  • Provide expert mentoring to Field Service Technician, Field Service Engineer I, Field Service Engineer II and other Senior Field Service Engineers as needed

  • Actively support the sale of service contracts, assist sales representatives and service team members with system configurations and upgrades, and provide input on ways to improve financial performance to generate service revenue.

  • Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a highly professional manner.

  • Maintain spare parts stock within budgetary limits to maximize customer uptime and field service related metrics.

  • Control expenses to maximize the profit contribution to the company.

  • Represent the company in a highly professional manner to instill confidence with current and prospective customers of Leica products to achieve high customer satisfaction.

  • Potential to be certified as Qualified Trainer

Required Education, Experience, Skills

Education: High School Diploma or GED

Experience/Skills:

  • Associates degree with minimum 5 years of experience OR equivalent technical work experience (minimum 7 years).

  • Experience mentoring colleagues in working environments

  • Strong time management skills, must work independently, maintain an orderly workflow according to changing priorities, and maintain individual inventory and strong documentation skills

Desired Education, Experience, Skills

Education: Bachelor’s Degree

Experience/Skills:

  • 10 years’ experience diagnosing and repairing mechanical, electromechanical, electronic equipment and scientific instruments

  • Field Service Engineer experience in the medical devices / lab instruments or related industry.

  • Advanced computer knowledge

  • Experience training team members in technical disciplines

  • General knowledge of Chemistry/Biology

  • Experience in medical workplace settings

Travel:

  • 70% - 90%

  • Frequent overnight travel, often with short notice. Occasional international travel may be required.

  • Must Possess a valid Driver’s license and meet fleet eligibility requirements

Language: English

Competencies/Behaviors

  • Excellent time management and organization skills

  • Strong verbal and written communication skills, candidate will interface with team members and external customers

  • Excellent customer relations/service skills

  • Self-motivated and independent critical thinking

  • Goal oriented, results driven

  • Good interpersonal and communication skills

  • Work independently but able to interact as part of a team member

  • Proficient in computer skills (Excel, Word, PowerPoint)

Scope of the Role

Supervisory Responsibility:

Approximate Direct Reports:

Approximate Indirect Reports:

Financial Responsibility

Domestic/International/Global:

Internal Relationships:

  • Service Management

  • Sales representatives/managers

  • Service Support

  • Marketing

  • Customer Service

External Relationships:

  • Customers

  • Dealers/distributors

Physical demands While performing the duties of this job, the employee is occasionally required to walk, sit, stand, use hand to finger, handle or feel objects, tools, or controls; reach with hands and arms; balance, stoop, bend, talk and hear.

  • The employee must occasionally lift and/or move up to 50 pounds.

  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

  • This position will require heavy travel by car and flying in and out of airports with possible long wait times.

Work environment: While performing the duties of this job, work is offsite at customer location. The noise level in the work environment is usually quiet to moderate.

  • Overtime is a requirement for this position and may be required with little or no advanced notice and at the sole discretion of Leica.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

DirectEmployers