Danaher Corporation Senior Field Service Engineer in Dallas, Texas
Provide installation support, maintenance, modification and/or repair on 2-5 mechanical, electro-mechanical, electronic, and/or refrigeration instruments.
Achieve strategic goals and financial targets
Effectively communicate with internal colleagues and external customers within established time guidelines to meet customer’s expectations.
Product Specialist and/or Subject Matter Expert on one or more Product Lines handling on-site for escalations
Document and complete service administration activities in a timely manner to comply with ISO, FDA, and Leica policies. Must possess strong time management skills and follow all published processes with limited supervision.
Provide expert mentoring to Field Service Technician, Field Service Engineer I, Field Service Engineer II and other Senior Field Service Engineers as needed
Actively support the sale of service contracts, assist sales representatives and service team members with system configurations and upgrades, and provide input on ways to improve financial performance to generate service revenue.
Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a highly professional manner.
Maintain spare parts stock within budgetary limits to maximize customer uptime and field service related metrics.
Control expenses to maximize the profit contribution to the company.
Represent the company in a highly professional manner to instill confidence with current and prospective customers of Leica products to achieve high customer satisfaction.
Potential to be certified as Qualified Trainer
Required Education, Experience, Skills
Education: High School Diploma or GED
Associates degree with minimum 5 years of experience OR equivalent technical work experience (minimum 7 years).
Experience mentoring colleagues in working environments
Strong time management skills, must work independently, maintain an orderly workflow according to changing priorities, and maintain individual inventory and strong documentation skills
Desired Education, Experience, Skills
Education: Bachelor’s Degree
10 years’ experience diagnosing and repairing mechanical, electromechanical, electronic equipment and scientific instruments
Field Service Engineer experience in the medical devices / lab instruments or related industry.
Advanced computer knowledge
Experience training team members in technical disciplines
General knowledge of Chemistry/Biology
Experience in medical workplace settings
70% - 90%
Frequent overnight travel, often with short notice. Occasional international travel may be required.
Must Possess a valid Driver’s license and meet fleet eligibility requirements
Excellent time management and organization skills
Strong verbal and written communication skills, candidate will interface with team members and external customers
Excellent customer relations/service skills
Self-motivated and independent critical thinking
Goal oriented, results driven
Good interpersonal and communication skills
Work independently but able to interact as part of a team member
Proficient in computer skills (Excel, Word, PowerPoint)
Scope of the Role
Approximate Direct Reports:
Approximate Indirect Reports:
Physical demands While performing the duties of this job, the employee is occasionally required to walk, sit, stand, use hand to finger, handle or feel objects, tools, or controls; reach with hands and arms; balance, stoop, bend, talk and hear.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This position will require heavy travel by car and flying in and out of airports with possible long wait times.
Work environment: While performing the duties of this job, work is offsite at customer location. The noise level in the work environment is usually quiet to moderate.
- Overtime is a requirement for this position and may be required with little or no advanced notice and at the sole discretion of Leica.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.