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Danaher Corporation Customer Service Representative (m/w/d) in Darmstadt, Germany

As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection and quantification of molecules to help protect and advance the wellness and safety of all. Because of our 50 years of groundbreaking innovation, our customers can quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Location/Region: Darmstadt, Germany

Reports to: Customer Service Manager

Accountabilities

  • Order handlingProduces quotations and processes customer orders and invoices in line with company policy/guidelines. Co-ordinates deliveries with the customers and channel partners, liaises with internal departments (e.g. service, logistics, sales) and updates relevant business systems to ensure on time deliveries and on time recognition of revenue. Coordinates complex deliveries to export destinations, including management of the letter of credit process. Responsible for processing customer returns of material and instruments and for the processes related to the acquisition, move, counting and disposal of the Company's demonstration inventory.

  • TendersResponsible for collation of information and accuracy of documentation to ensure timely response to public and private tenders and bids. Co-ordinates with internal departments (e.g. sales, support, service) to provide relevant information and input.

  • Customer complaintsActs as a contact point for customers and ensures timely resolution of complaints and customer satisfaction. Updates relevant complaints system. Liaises with internal departments where necessary to resolve issues or feedback relevant information to ensure process improvements. Where necessary, arranges product returns and/or credits.

    Critical Competencies / Leadership Anchors:

  • Listens and responds to customer needs

  • Builds and maintains good working relationships with peers and other functions; works collaboratively; maintains composure under pressure; treats others with respect and consideration;

  • Champions continuous improvement, has a problem-solving mentality and drives for results

  • Supports vision and purpose; positively copes with change, prioritizes effectively, acts with speed and agility when new information emerges

    Requirements:

  • University degree or qualification in Business Administration/Economics/Finance or similar.

  • Several years experience in administrative position, ideally business administration, customer service or logistics, in an international environment ideally Life Science or Medical Devices.

  • Understanding of Incoterms, trading terms, SOX compliance

  • Excellent proficiency in German, English and French is compulsory

  • Knowledge of additional European language would be an advantage

  • Good problem solving and analytical skills

  • Able to multitask in a fast-paced environment

    When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

    Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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