Danaher Corporation Customer Service Representative in Darmstadt, Germany
Order handlingProduces quotations and processes customer orders in line with company policy/guidelines. Co-ordinates deliveries with the customers, liaises with internal departments (e.g. service, logistics, sales) and updates relevant business systems to ensure on time deliveries and on time recognition of revenue. Responsible for processing customer returns of material and instrument moves.
Acts as a contact point for Field Service Engineers (FSE), ensures timely assignment of work orders, creation of cost estimates and service request billing. Ensures a timely handling of quotes initiated by FSEs (leads)
Ensures correct data transfer between ERP (Oracle) and CRM (SFDC) systems and liaises with IT department to enable troubleshooting of errors.
- Customer Invoicing management
Ensures correct upload of invoices to internal and customer e-invoicing platforms, manages and controls the portals ensuring correct delivery of invoices to customers. Keeps the customer database updated to allow correct dispatching of invoices.
- Customer complaintsActs as a contact point for customers and ensures timely resolution of complaints and customer satisfaction. Updates relevant complaints system. Liaises with internal departments where necessary to resolve issues or feedback relevant information to ensure process improvements. Where necessary, arranges product returns and/or credits.
This is a limited position for 18 months coverage upon elapse of the period will transform into an unlimited position within SCIEX Now.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .