Danaher Corporation Customer Service Representative in Darmstadt, Germany
Order handlingProduces quotations and processes customer orders and invoices in line with company policy/guidelines. Co-ordinates deliveries with the customers and channel partners, liaises with internal departments (e.g. service, logistics, sales) and updates relevant business systems to ensure on time deliveries and on time recognition of revenue. Coordinates complex deliveries to export destinations, including management of the letter of credit process. Responsible for processing customer returns of material and instruments and for the processes related to the acquisition, move, counting and disposal of the Company's demonstration inventory.
TendersResponsible for collation of information and accuracy of documentation to ensure timely response to public and private tenders and bids. Co-ordinates with internal departments (e.g. sales, support, service) to provide relevant information and input.
Customer complaintsActs as a contact point for customers and ensures timely resolution of complaints and customer satisfaction. Updates relevant complaints system. Liaises with internal departments where necessary to resolve issues or feedback relevant information to ensure process improvements. Where necessary, arranges product returns and/or credits.
Listens and responds to customer needs
Builds and maintains good working relationships with peers and other functions; works collaboratively; maintains composure under pressure; treats others with respect and consideration;
Champions continuous improvement, has a problem-solving mentality and drives for results
Supports vision and purpose; positively copes with change, prioritizes effectively, acts with speed and agility when new information emerges
University degree or qualification in Business Administration/Economics/Finance or similar.
Min 3 to 5 years’ experience in administrative position, ideally business administration, customer service or logistics, in an international environment ideally Life Science or Medical Devices.
Understanding of Incoterms, trading terms, SOX compliance
Excellent proficiency in English
Knowledge of additional European language (German, Italian, Spanish, Dutch or French)
Good problem solving and analytical skills
Able to multitask in a fast-paced environment
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .