Danaher Corporation European Field Service Engineer (m/f/d) in Darmstadt, Germany
Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.
Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We’re a leading life science solutions provider of high-performance bioanalytical measurement systems, software, and consumables. With Molecular Devices, you’ll grow your career with best-in-class teams in a culture of collaboration.
Molecular Devices is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Our Global Service Business is one of the fastest growing and most profitable parts of Molecular Devices business. We are currently looking for an motivated and flexible Field Service Engineer (m/f/d) to join a team of dedicated Field Service Professionals and to contribute to our success by helping to identify new ways for us to add value for our customers, consistently providing timely, high quality, on-site troubleshooting and maintenance services for high-performance bio-analytical measurement and research systems. In this role you will provide professional field service support for all Molecular Devices products, performing to agreed service levels for all customers within the assigned territory. This will include installations, service repair and preventative maintenance and assisting other field service colleagues when required to ensure a high level of customer satisfaction.
This is a field-based role with frequent travel across dedicated territory in Germany as well as to other European countries. The ideal location for the role would be in Hessen (Rhein-Main-Gebiet) with fast access to a major airport, but the location is flexible based on nearby cities to the preferred location and willingness to travel.Key Responsibilities:
Become technically proficient in the support of our Biologics, BioResearch, Drug Discovery and Imaging products so that you can provide consistent, world class levels of service and support to our customers within life science and pharma research
Take ownership of all assigned customer service calls, repairs, installations, preventative maintenance and OQ schedules and ensuring timely closure of outstanding service issues
Efficiently deliver our Services to minimize customer downtime and our costs
Foster and maintain positive and professional relationships with both external and internal customers to exceed their service expectations
Identify business opportunities that help us continue to deliver double-digit growth
Complete all administrative operations within target timelines including call scheduling and call closure and providing detailed field service reports for all service activities
Manage tools and test equipment inventory ensuring diagnostic tools are properly calibrated as required
Promote a consistently positive image of the service organization, our company values, and the value of our products and services
Awareness of Health and Safety and conducts self in a way that does not put him/herself or any other person at risk
Carry out or assist with other duties by agreement with Supervisor and Service Manager
Education and experience:
Recognized qualification in electrical, electronical or mechanical engineering field in electronics/engineering or similar ( Elektronik, Elektrotechnik, Mechanik, Mechatronik o.ä.)
Relevant work experience in technical service in an independent field-based role with high travel or willingness to change for an in-house service role into a field-based role
Life Sciences instrumentation and automation experience (an understanding of measurement & precision) would be useful
Bio-analytical or Clinical instrument industry experience would be preferred
Good mechanical, electronics and electrical experience essential and knowledge of assembly level fault finding and testing
Skills and Attributes:
Able to work independently
Highly flexible and able to regularly travel and work away from home within Germany and Europe and occasionally globally
Good self-awareness and engaged in personal development
Commercially aware around identifying business and service opportunities to drive growth
Innovative and able to find pragmatic solutions to problems
Take ownership of issues from beginning to completion
Able to communicate with both internal & external customers with confidence and credibility in spoken and written word
Good PC, IT, software and overall computer skills a definite advantage
Customer focus attitude and good interpersonal skills
Ability to work in a constructive way with peers, subordinates and seniors and across functions in anticipating and resolving issues.
Ability to communicate in English and German fluently
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .