Danaher Corporation Team Leader Customer Service (m/w/d) in Darmstadt, Germany
For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.
SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
As Team Leader Customer Service (m/f/d) you will provide a high level of support for all the departments’ customers externally and internally. You ensure smooth operations that are measured by satisfied customers and meeting departmental KPIs and objectives to drive strategic processes. Integrate new processes, structures, or technologies into the department to optimize change management.
Your Main Responsibilities:
Lead a team of 7 people in different locations to provide an excellent customer service and make sure department goals for delivery, quality and productivity are met
Guide, coach and monitor the team to deliver results in time and ensure all processes adhere to compliance requirements, established procedures and goals
Share problem solving efforts and develop standard work in common processes and identify and address gaps in performance
Evaluate current state for opportunities for continuous improvement and mentor team members through face-to-face meetings, phone shadowing sessions, and written communication
Respond and resolve customer issues requiring management intervention and collaborate with peers and other departments
Bachelor's Degree or Qualification in Business Administration/Economics/Finance or similar
supervisory experience in a customer service environment required, experience within a contact center preferred
Strong communication skills and focus on meeting customer needs
Experience in project & change management and proven strategic competencies, problem solving and continuous improvement abilities
Ability to analyze data to gain understanding and offer actions
Self-motivated and able to manage concurrent, conflicting priorities
Strong organizational and time management skills
Proficient Computer Skills: Microsoft Office365 with advanced Excel skills
Ability to travel potentially 10% of the time based on business need
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.