Danaher Jobs

Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

You will provide desktop, application and general IT support on a global level for IDT associates as part of the Tier 1 support team which is the initial point of contact for all IT requests.

Responsibilities

• Ticket Management including routing to appropriate support teams, bringing IT support tickets to resolution within SLA, collaboration with other support groups as needed and excellent customer service

• Installation, configuration, troubleshooting a variety of hardware and software platforms via phone, web and in-person channels. This includes desktops, printers, thermal label printers, lab equipment, cameras and more.

• Contribute to IT projects by assisting with the planning and execution of the project plan. This includes working effectively as part of the team to achieve the project goals.

• Create and maintain effective documentation for both users and technicians to enable recurring tasks to be completed quickly and consistently across the business

• Configure and maintain audio/visual equipment including for conference rooms and on/off site presentations. This includes the use of Teams with webcam, microphone and PA system.

Qualifications

• High School diploma

• 2+ years of IT service delivery experience

• Experience providing support with MS Windows and MS Office

• Willingness to work Monday to Thursday 3:00 PM to 12:00 AM and Friday 12:00 PM to 9:00 PM

• Ability to provide emergency support outside of normal working hours including rotating on call schedule

Preferred Qualifications

• CompTIA A+ or comparable certification

• Organized and have the ability to prioritize and resolve incidents with minimal supervision

• Experience with Microsoft Active Directory

• Able to perform under stress when confronted with emergent, critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job

• Able to perform a variety of duties, often changing from one task to another without loss of efficiency or composure

#LI-SM1

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.