Danaher Corporation Application Engineer in Dayton, Ohio
Danaher Company Description
Esko is the worldwide market leader with software for packaging buyers, designers and manufacturers and hardware products for the packaging, label, sign and display industries. With Headquarters in Gent - Belgium, Esko employs around 1,500 people worldwide. Its global sales and support organization covers Europe, the Americas, Asia/Pacific and Japan.In our factory we produce high-quality cutting tables, which offer an all-round cuttion solution for any application: from sign making, display production, sample making and short to medion rum corrugated production.
The Structural Application Engineer instructs customer system operators on the Esko structural software products, in different delivery methods: classroom (currently approx. 20%), on site (currently approx. 80%) and e-training. He/she will also be responsible to install and configure the Esko Structural Software Solutions on customer site.
Main responsibilities and key activities:
o Training the customer operators to make efficient use of their Esko structural solution, either in one of our training centers or at the customer’s site (in their production environment). o Install and configure Esko structural software solutions on customer site. o Help the customer to integrate the system in their existing workflow. This includes: o System setup & configuration o Defining and setting up the necessary production workflows o Report and follow-up on activities. o Keep your own knowledge up to date by attending courses, self-study and in depth preparation. o Make software Preventive Maintenance visits (if applicable). o Keep track of reporting, this includes: o Training reports o Service reports (Time registration via IRP) o Expenses o Customer Surveys o Fieldwork o Provide input to define the content of training programs based on customer feedback. o Provide suggestions to help improve the quality of training material and training courses, certification and e-learning. o This position is customer-driven. o Report any possible sales leads.
Qualifications and professional knowledge:
- Good understanding of structural design industry.
- Knowledge of the Esko structural software solutions.
- Familiar with the Esko hardware products.
- Basic understanding of graphical processes.
- Possess a basic knowledge of graphic software applications.
- Basic knowledge of relevant operating systems.
- Fluent in English and local language(s).
- Strong communication, listening, teaching and facilitation skills.
Good interpersonal skills.
Competencies (personal qualifications):
Good communicator and enjoy interacting with customers.
- Customer-oriented: the customers’ problem is your problem.
- The ability to stay calm under any condition (stress resistance).
- Solution oriented.
- Work independently with little supervision (extensive travelling alone).
- Flexible in travel and finding solutions.
- Must be self-confident; the customer must feel that you understand our business.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Job Function: Customer Support
Primary Location: North America-North America-United States-OH-Dayton
Req ID: ESK002804