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Danaher Corporation Technical Support Engineer - Hybrid in Deer Park, Illinois

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Technical Support Engineer for Leica Biosystems is responsible for providing technical support via phone or email by diagnosing, troubleshooting, repairing, and debugging electromechanical equipment, computer systems, complex software, or networked and/or wireless systems .

This position is part of the Technical Customer Support group located in Vista, CA and will be hybrid. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the Customer Technical Support team and report to the Technical Support Supervisor responsible for r esponding to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. If you thrive in a supportive role and want to work to build a world-class technical organization—read on.

In this role, you will have the opportunity to:

  • Solve complex problems on high-end pathology imaging diagnostic instruments using sophisticated analytical thought and exercises judgement based on the analysis of multiple sources of information.

  • Apply systems analysis techniques and procedures, including consultations and recommendations with end-users to determine hardware, software, or system functional specifications.

  • Manage phone queue and field customer (internal and external) support requests for software and hardware components, perform problem determination, and escalate issues as required according to standard operating procedures.

  • Act as a resource, mentor, and trainer for associates with less experience.

  • Document and track open customer issues, communicate status to customers, follow- up with customers to verify solutions are successful.

  • Provide guidance on spare parts, diagnosing and repair or instructional requirements as part of installation, break-fix, maintenance, troubleshooting and use of Leica products.

  • Perform software Installations, Upgrades and Migrations w/ high level of complexity (i.e. SSL, LDAP, DMZ). Ability to troubleshoot and resolve complex issues with faulty installations.

The essential requirements of the job include:

  • Associates Degree with 3+ years of related experience.

  • Highly skilled in MS SQL and/or databases.

  • Experience with installation and technical support for Windows-based software and TCP/IP networking.

It would be a plus if you also possess previous experience in:

  • The theoretical and practical application of specialized information to computer systems analysis, programming, and/or image processing applications.

  • Medical devices, applications, and/or regulated environments.

  • Customer service.

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.