Danaher Corporation Technical Advisor I - Lab (Remote) in Des Moines, Iowa
About the Technical Advisor - Lab I role:
The primary purpose of this role is to provide outstanding service and support to our customers via the call center. You will be successful through mentoring and leading within the department. In addition, you will have a solid understanding of Oracle, Hach's products and applications, soft skills, vertical markets, and sales lead identification.
Identify and handle customer issues and utilize cross-functional relationships to find solutions
Handle all incoming questions from our customers, providing them with prompt, accurate answers
Provide efficient troubleshooting support on testing systems and Hach chemistry methods
Relay pertinent product information from customers to the company, so we can continue to improve our products and services
Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer (VOC) and drive continuous improvement
Identify sales opportunities while understanding the industries, vertical markets, and products
Establish a long-term customer relationship with detailed follow-up and contact
What makes this opportunity exciting?
Hach releases over 10 products per year, so you will always be learning and working on new items. This is fast-paced and significant work!
Our ability as an innovative organization! Unknown, yet exciting opportunities because of our innovative approach; Our service business is ever evolving.
You get to be a part of Danaher Corporation, rated 162 on the Fortune 500 list
Full benefits including medical, dental, vision, 401(k) matching all on day one
Are you qualified?
Bachelor’s degree required
2-3 years of shown experience in customer service, technical support, field service, and/or previous Supervisor experience required
Preferred aptitude for working in Analytical Chemistry, Biology, Environment Sciences or equivalent required
Experience in one or more of Hach’s key markets (drinking water, wastewater, and industrial) preferred
Prior call center experience helpful
Advanced knowledge in order management, customer support, and technical support processes
Must have the ability to make sound customer-related decisions and respond quickly to customer needs
Experience leading people or groups a plus
Proven computer proficiency: Experience with MS Office, Salesforce, and Oracle preferred
Ability to adapting to changes in expectations, metrics, and environment as business needs demand
The hourly rate for this role is $20 - $25. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.
This job is also eligible for bonus pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
You can apply for this role through the Careers Page at https://jobs.danaher.com/global/en/ (or through the Workday “Find Jobs” function if you are a current employee)
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.