Danaher Corporation Field Service Engineer - Bioprocess Remote Cork in Dublin, Ireland
Be part of something altogether life-changing
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What you’ll do
Plan and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties
Provide advice on the use and care of instruments to customers, maintaining a high level of technical and customer management skill.
Maintain on-going communication with other Company staff and ensure adequate liaison with and support for, the Sales team.
Plan & organize preventive maintenance visits
Promptly complete and return relevant paperwork (and electronic evidence) associated with service visits and installations.
Attend and assist in the organization of training courses, meetings and seminars.
Provide assistance and advice to Field Service and Regional Service Manager on matters relevant to the Company’s area of business.
Maintain a positive and collaborative working relationship with other field service staff and the Sales force to ensure the customer needs are understood and met.
Maintain stocks of useable spares, regularly reviewing the stock to optimize stock holding in keeping with instruments serviced.
Ensure that tools and test equipment supplied by the Company are maintained in good and fully functional condition.
Maintain an up-to-date awareness of changes to instruments and the wider aspects of technology.
Complete allocated jobs in the shortest practical time. Where work cannot be completed retain ownership to see through to completion.
Seek opportunities to expand the after-sales support business.
Active selling of Service Agreements and products, seeking opportunities for future business opportunities.
Comply with Environment, Health and Safety (EHS) Policy, laws, rules and procedures and completes all EHS training within agreed deadlines.
The role will be 100% customer facing, all tasks can be carried out from the field via the mobile tools provided or subject to sufficient progression may be required to participate in our remote diagnostics/fix program which would typically represent 20% of the working week
Who you are
The successful candidate will be able to demonstrate aptitude towards rapid, parallel and repeatable execution of defined maintenance tasks to an aggressive timetable.
Be highly organized, Key Business Objectives (KBO’s), pegged to the bonus structure will be defined.
Naturally driven to eliminate “wastes” at every opportunity, cognizant of the benefits of continual small improvements in areas that are under local control.
Pedantic in action, precise in documentation, approachable in demeanor.
Resilient in the face of internal and external customers’ demands to divert from primary task, but flexible enough to recognize the rare occasions that a concession may be necessary.
Knowledge of Life sciences or service business and customer base.
Relevant instrumentation/technology experience.
Knowledge of Cytiva product range.
Extensive experience in laboratory/manufacturing environment.
Computer skills to include hardware & software (incl. MS Office packages).
Excellent communication skills for customer service and the expansion of Service products including support agreements
Effective organizational and administrative skills
Current Driving license.
Ability to deal professionally with people at all levels or the organization.
Willingness to travel 30%
Comfortable in clean room environment
Can demonstrate through activity based examples from the workplace, aptitude to a field based technical role.
Remote based in Cork area.
Appropriate engineering or scientific education
Basic computer networking skills.
Experience of Service Support role in similar industry.
Scientific or engineering related qualification.
Knowledge of networking/ SQL Database
When you join us, you’ll also be joining Danaher’s global organization, where 68,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out!
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.