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Danaher Corporation Field Service Engineer - Dublin, Ireland in Dublin, Ireland

Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.

Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We’re a leading life science solutions provider of high-performance bioanalytical measurement systems, software, and consumables. With Molecular Devices, you’ll grow your career with best-in-class teams in a culture of collaboration.

Molecular Devices is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Our Global Service Business is one of the fastest growing and most profitable parts of Molecular Devices business. We are currently looking for a motivated and flexible Field Service Engineer to join a team of dedicated Field Service Professionals and to contribute to our success by helping to identify new ways for us to add value for our customers, consistently providing timely, high quality, on-site troubleshooting and maintenance services for high-performance bio-analytical measurement and research instrumentation.

In this role you will provide professional field service support for Molecular Devices products, performing to agreed service levels for all customers within the assigned territory. This will include installations, service repair and preventative maintenance for MDC instruments and assisting other field service colleagues when required to ensure a high level of customer satisfaction.

This is a field-based role with frequent travel across dedicated territory as well as to other European countries when required.

Key Responsibilities:

  • Become technically proficient in the support of our products so that you can provide consistent, world class levels of service and support to our customers

  • Take ownership of assigned customer service calls, repairs, installations, preventative

maintenance and OQ schedules and ensuring timely closure of outstanding service issues

  • Foster and maintain positive and professional relationships with both external and internal customers to exceed their service expectations

  • Complete all administrative tasks within target timelines including call scheduling, call closure and providing detailed field service reports for all service activities

  • Manage tools and test equipment inventory ensuring diagnostic tools are kept calibrated as required

  • Promote a consistently positive image of the service organization, our company values and the value of our products and services

  • Awareness of Health and Safety and conducts self in a way that does not put him/herself or any other person at risk

    Person Specification :

The jobholder should possess the qualifications, experience and skills set out below to meet the requirements of the role as well as embrace the Danaher Values

Qualifications:

  • Recognized qualification in electrical, electronic or mechanical engineering field or similar, OR,

  • Relevant work experience in a similar field service role

  • Good mechanical, electronics and electrical experience and knowledge of assembly level fault finding and testing

    Skills:

  • Able to work independently

  • Take ownership of issues from beginning to completion and be innovative in finding pragmatic solutions to problems

  • Customer focus with can-do attitude and good interpersonal skills

  • Able to communicate with both internal & external customers with confidence and credibility in spoken and written word

  • Good self-awareness and engaged in personal development

  • Good PC, IT, software and overall computer skills

    Team & Culture :

As one of the smaller Danaher Operating Companies, we have many opportunities to develop collaborations across different functions. There is a real ‘family feel’ at Molecular Devices, with associates building strong working relationships with colleagues, whilst at the same time having a feeling of belonging to a bigger organization.

We offer:

  • Modern virtual working approach in an exciting international environment

  • We offer flexible working hours and remote working where possible.

  • Equal Treatment in Career Opportunities,

  • Gender Equal pay

  • Active Diversity and Inclusion Council (awareness of D&I, such as PRIDE roundtable sessions, International Women’s Day, Black History Month...)

  • Employer pension contribution

  • Bonus System

  • Group Income Protection

    Well Being Program:

We want you to be at your best both on and off the job. This means not only rewarding you for your contributions to our organization, but also providing the support you need to live a happy, healthy, fulfilling life outside of work.

  • We do care about your ergonomic work space

  • Should your life get out of balance, the free Employee Assist Program (EAP) is available to you in the areas of questions about handling stress, maintaining relationships, dealing with work-related issues, coping with loneliness and improving communication.

    Development:

Danaher is a company that believes in continuous improvement — it is at the core of how we lead and operate our businesses. Whether refining our processes, our tools, or our products, the theme of evolution and getting better is fundamental to our DNA.

  • When you join the team, we will support your early days with a structured onboarding plan and a mentoring program. You are not left alone.

  • By joining Molecular Devices you will have access to our great internal training courses and be part of our Development for Growth Program.

  • You will also enjoy the advantages of the internal job platform DanaherGO.

  • Early career programs, structured development processes, mentoring and coaching schemes, internships.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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