Danaher Jobs

Job Information

Danaher Corporation Manager, Contract Renewals, EU (m/f/d) in Dusseldorf, Germany


The Manager of Global Contract Sales is a critical leader within Hach and a key member of the Commercial Service team. This position leads a highly talented team of Contract Renewals and Support supervisors and associates in EU to drive long-term commercial success for the services team. The position is responsible for meeting Key Performance Indicators (KPIs) by renewing existing service contracts for Hach Services for European customers ($40M/year contract base). This position works collaboratively with the Sales and Marketing teams and applies in-depth understanding of the service contracts business to maximize the effectiveness of our overall service sales channels and deliver goals and objectives.


Provide leadership and drive cross-functional alignment to deliver company objectives, including but not limited to:


  • Build and develop a highly engaged, high-performing, growth-oriented team using Danaher Development for Growth and Performance for Growth tools, including managing supervisors

  • Ensure the team is doing the rights things (focusing on the critical few) and doing things right (leveraging DBS and best demonstrated practices)

  • Motivate associates and promote engagement through clear, transparent communication, linking performance to service strategy and vision

  • Proactively support change management, problem resolution and continuous improvement, serving as a role model for innovation and transformation


  • Develop sales strategies/plans and reporting systems to monitor and measure performance

  • Partner with Service Leadership team to create sales strategies/plans to drive performance

  • Manage and measure performance by using KPI’s. Problem solve and institute countermeasures where appropriate to achieve goals

  • Drive results by guiding the team on process and adapting plans and priorities to address resource challenges

  • Administer compensation and incentive programs in accordance with Hach's Sales Compensation Manager

  • Directs the resolution of complex or unusual business problems by applying critical thinking and in-depth understanding of the service contract business

Critical Competencies:

  • Uses rigorous problem solving and root cause analysis to solve difficult or complex problems (Charts the course)

  • Continually searches for ways to increase customer satisfaction and defines new and better ways of exceeding customer expectations (Drives Innovation and Growth)

  • Utilizes the Growth, Lean, and Leadership tools; models behaviors of managing and measuring work, enhancing DBS culture (Leads through DBS)

  • Relentlessly builds organizational and people capabilities; develops future leaders, drives succession planning; builds the bench with diverse talent; imports and exports talent and holds people accountable for their performance. (Builds People, Teams and Organizations)

  • Models ethics and values, leading by example; words and actions are fully aligned; holds team accountable. (Acts with Integrity)


  • BA/BS in Business with 5+ Years’ experience with service contracts, renewals, and sales

  • Demonstrated analytical skills and solid business acumen

  • Development of reports utilizing Excel and experience in systems related to service including AS400, Oracle, Salesforce.com and Service Max

  • Ability to develop and deliver presentations to small and large audiences, including internal associates, external customers, and Service leadership

  • Proven ability to utilize KPIs, goals, and objectives to drive positive change and growth

  • Ability to travel as necessary including international travel (25%)


When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.