Danaher Corporation Service Manager West Germany and Switzerland (d/f/m) in Dusseldorf, Germany
For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.
Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.
Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
We currently offer the following position in Germany which will be remote .
Service Manager West Germany and Switzerland (d/f/m)
You will lead a team of highly motivated Field Service Engineers, making sure they can excel in their role and achieve the best results for and at our customers.
You take ownership of the operational processes and come with a high customer service level mindset, which you apply in all situations and motivated to be the people leader that makes it the best place to work for your team
You will directly report to the Service Manager Central Europe.
Be Accountable for leadership of direct reports to include ongoing direction, coaching, and development.
Drive business results and manage customer relationships in South-West Germany and Switzerland.
Take accountability for the P&L within South-West Germany and Switzerland.
Own the growth plan, execution and the resulted profitability.
Develop strong customer relationships and serve as the interface between the customer and all internal Leica Microsystems teams and organizations.
Lead service execution, always making sure to continuously exceed customer expectations.
Promote a safe working environment and ensure Environment, Health & Safety compliance.
Drive change initiatives as required to improve efficiencies and execute on business commitments.
Own operational processes (installations, preventive and corrective jobs completion).
Structure the countries and region to become best in class in regard to customers satisfaction, associates’ engagement, growth and profitability.
Identify and lead initiatives to continuously improve the Service Business.
Promote and motivate direct reports and teams to contribute to continuously improving our service delivery, execution and commercialization.
Solid experience in managing customer relationships.
Proven experience as people leader.
Strong exposure to change management, conflict resolution and structures set-up.
Aftermarket service experience in the Healthcare, Life Science, Industrial or IT markets is an advantage.
Great communication skills and de-escalation ability.
High customer orientation, people and business leadership skills and continuous- improvement mindset.
Very good German and English language skills (in spoken and written).
WHAT WE OFFER
We offer an attractive salary and pension package.
Here you will find a friendly team that can work hard but also celebrates achievements.
We support our employees in their professional and personal development.
Our employees have international development opportunities.
We want to move and change things; we clearly need doers.
At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.
GET MORE INSIGHT
Learn more about what we do and who we are by watching our company video “We Are Leica”: https://www.youtube.com/watch?v=1zHmalqMXN4
Are you interested to discover new opportunities in an innovative, team-oriented environment?
Do apply online - we are looking forward to your application!
Wenn Sie sich uns anschließen, dann schließen Sie sich auch der globalen Organisation von Danaher an, der bereits 80.000 Menschen angehören, die jeden Tag mit dem Bestreben aufwachen, unsere Kunden beim Erreichen ihrer Ziele zu unterstützen. Als Mitarbeiter werden Sie Neues ausprobieren, hart arbeiten und Ihre Fähigkeiten mit der Hilfe engagierter Führungskräfte verbessern – stets mit der Unterstützung der leistungsstarken Tools des Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) und der Stabilität eines bewährten Unternehmens.
Vielfalt und das Bestehen sowohl von Gleichheit als auch von Unterschiedlichkeit – ob sichtbar oder nicht – unter unseren Mitarbeitern, am Arbeitsplatz und auf den Märkten, die wir bedienen, sind uns bei Danaher sehr wichtig. Unsere Mitarbeiter, Kunden und Aktionäre leisten dank dieser unterschiedlichen Eigenschaften wichtige Beiträge mit eigenen und unterschiedlichen Perspektiven.
Wenn Sie sich jemals gefragt haben, was in Ihnen steckt, ist dies die Gelegenheit, es herauszufinden.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.