Danaher Corporation Field Service Engineer - Scotland UK in Edinburgh, United Kingdom
Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.
Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Are you commercially minded engineer looking to work for a growing organisation?
We have a fantastic opportunity for a Field Service Engineer to join the Pall family!
In this role, you will carry out the installation, validation, calibration, maintenance, diagnostics and repair of Pall Biotech equipment at our Customer sites, predominately covering Scotland.
What you'll do:
Responsible for the service and support of Pall’s customer base. Overseeing repair, installation, maintenance and calibration of Pall Corporation equipment at customer sites.
Customer Satisfaction - Increased efficiency, decreased downtime, regular Calibration and Preventive Maintenance, regular upgrades.
Be a clear advocate for the customer (internal and external) and a steward for the company.
Adding Service Calls into Pall’s Service Management System, scheduling their own visits and closing service calls at completion.
Drive a sense of ownership and urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”.
Training customer personnel in operation/maintenance of Pall Systems
Supporting sales growth, service growth and customer satisfaction by identifying leads for new equipment and services. Able to handle customer accounts and understand where Pall can add more value by offering extra services (e.g. rental units, consumables, service on other equipment, etc.).
Manage individual expenses with on time monthly submission of expense reports.
Completion of weekly scheduling reports and participation in all Team calls.
Who you are:
Btech/ONC/HND/ Apprenticeship or Bachelors (in a mechanical or electrical engineering subject area) or Military equivalent
3 to 5 years Field Service experience.
Electrical, hydraulic, pneumatic, mechanical troubleshooting, theory and application.
Strong deductive reasoning and problem-solving skills.
Valid driver’s license and valid current passport required.
Residing in a commutable distance to Edinburgh, Scotland.
Willingness to travel - there may be occasional international travel, when not travelling or onsite you would be working from home. There is a company car with this position!
Able to identify, own and supervise any issues with an account, according to call procedure, to reach resolution.
Commercial experience, experience of or willingness to identify leads and promoting products or services.
Supportive of other FSE’s and service team members.
Good at prioritising daily activities and possesses the drive and motivation to take action, resolving issues requiring immediate attention.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.