Danaher Corporation Technical Advisor I - Remote in Eldridge, Iowa
What will I do in this role?
The primary role of a Technical Advisor I is to provide world-class service and support to all internal and external customers via the inbound call center. You will be successful through mentoring and leadership within the department, and by having an advanced understanding of Oracle, products and applications, soft skills, vertical markets, and sales lead identification.
What are the additional duties?
Identify and manage customer concerns, utilizing cross-functional relationships to negotiate ‘win-win’ solutions
Handle all level of incoming technical and customer support questions from internal and external customers providing timely, accurate answers
Provide efficient, technical troubleshooting support for online Hach systems and related Hach software
Understanding of PLC and other data collection software/systems a plus
Responsible for contributing to the development of Technical Support Knowledge Base
Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer (VOC) and drive continuous improvement
Identify sales opportunities and understanding of the industries, vertical markets, and products
Submitting leads to drive appropriate up-sell and cross-sell opportunities to the customer
Establish a long-term customer relationship with thorough follow-up and contact
Am I qualified?
Associate’s degree in a technical field or equivalent experience; Bachelor’s degree preferred
Preferred aptitude for working in mechanical and electrical principles, Environment Sciences or equivalent required
Experience in one or more of Hach’s key markets (drinking water, wastewater, or industrial) preferred
1-2 years of experience in customer service, technical support, field service, and/or Supervisor experience required
Prior call center experience a plus
Knowledge in order management, customer support, and technical support processes
Must have the ability to make customer-related decisions and respond quickly to customer needs
Proven computer efficiency; Experience with MS Office, Salesforce and Oracle preferred
Ability to adapt to changes in expectations, metrics, and environment as business needs demand
Organizational skills; Multi-tasking
Strong verbal and written communication skills
The hourly rate for this role is $20 - $22. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.
This job is also eligible for bonus pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
You can apply for this role through the Careers Page at https://jobs.danaher.com/global/en/ (or through the Workday “Find Jobs” function if you are a current employee)
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .