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Danaher Corporation Technical Support Specialist in EN Son, Netherlands

ESSENTIAL JOB RESPONSIBILITIES:

  • Provide phone and e-mail technical support for Cepheid products to internal and external customers (end-users and distributors across Europe, Middle East, Africa and Asia)

  • Filter, log and handle incoming requests from internal and external customers

  • Document all support activities into the complaints management system

  • Follows procedures set forth in ISO regulations

  • Escalates complaints to the Technical Support Manager as necessary

  • Performs additional tasks as assigned by the Technical Support Manager

  • You will work from our Cepheid office and will be based in 1 of these 2 locations: Geel (Belgium), Amsterdam (The Netherlands)

MINIMUM REQUIREMENTS:

Education and Experience (in years):

  • Bachelor’s degree with 2+ years of related work experience ( experience.Studies) OR Master’s degree in field with 0-2 years of related work

  • Minimum 2 years of relevant experience as a Virology/Microbiological Laboratory Technician or Clinical Laboratory Scientist for Virology/Microbiology in a hospital or commercial clinical laboratory.

Knowledge and skills:

  • Excellent written and verbal communication skills

  • Knowledge and application of commercial computer application packages (MS Office, etc.)

  • Fluent Dutch and English (any additional language would be an advantage - German, Russian, Polish, Swedish, Danish, Norwegian)

  • Customer oriented – understands customer expectations and empathizes with customer& patient needs

  • Familiarity with SalesForce.com (or similar CRM System) a plus

  • Laboratory or Technical Support Experience in one or more of the following preferred:o PCR and Microbiology, Molecular Biology Oncology or Virologyo Patient sample collection practices and workflowo Sample preparation practices and methodologieso Laboratory analytical diagnostic equipment, medical devices and software

  • Able to follow complex procedures and processes

  • Excellent written and verbal communication skills

  • Curious & self-motivated with ability to learn a complex technology platform quickly

  • Proactively analyzes complex problems, draw conclusions and propose precise actionplans

  • Works independently in a structured manner with the ability to prioritize critical tasks

  • Builds collaborative work relationships with different teams, including Field Service,Sales, Marketing and Quality.

Other:

  • Flexible to work different shifts, weekends, and holidays as necessary

  • Thrives in dynamic, fast-paced, and constantly changing environment

  • May include extended computer and telephone work involving repetitive arm/wristmotions

  • May include occasional overnight travel

#LI-JST

Fluent Dutch and English (any additional language would be an advantage - German, Russian, Polish, Swedish, Danish, Norwegian)

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

Operating Company: Cepheid

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