Danaher Corporation Technical Service Coordinator, Europe in Espoo, Finland
Who we are
Cepheid is a molecular diagnostic company dedicated to improving healthcare by developing, manufacturing and marketing accurate yet easy-to-use molecular systems and tests. By automating highly complex and time-consuming manual procedures, the company's solutions deliver a better way for institutions of any size to perform sophisticated genetic testing for organisms and genetic-based diseases. Through its strong molecular biology capabilities, Cepheid is focusing on applications where accurate, rapid and actionable test results are needed most, such as managing infectious diseases and cancer.
Make a difference in healthcare and join us on this mission!
What you'll be doing
The Technical Service Coordinator, Europe is reassuring customer satisfaction through a high quality of service administration (back office management: order management, logistics, invoicing). He is the primary point of contact for requests linked to Technical Service for systems installed mostly in EU.
You will responsible for
Entering and managing service requests linked to instrumentation into the service management’s software
Managing service requests from quotation to delivery and customer satisfaction
Managing invoicing, issue of credit notes and return of goods
Field Engineer dispatch
Identifying, developing and implementing improvements to support processes and procedures
Adhere to Quality Management System procedures and team objectives
Performing additional tasks as assigned by the Europe Technical Service Coordinator Manager
What experience & skills you'll bring to us
High school degree (or equivalent experience) with 1-2 years of relevant work experience
Fluent English and Swedish (written and oral) are required (additional languages would be an advantage – French, Italian, German, Russian, Spanish, Portuguese)
International trade rules knowledge (incoterm, custom…) in Europe
Comfortable with ambiguity and able to positively cope with change
Knowledge and use of commercial computer application packages (MS Office)
Familiar with SAP (or similar ERP System)
Able to follow complex procedures and processes
Excellent written and verbal communication skills
Works independently in a structured manner with the ability to prioritize critical tasks
Builds collaborative work relationships with different teams
Thrives in a dynamic and fast-paced environment
What we offer you
A great international job environment with a meaningful purpose
Flexible working hours and remote working where possible
Equal Treatment in Career Opportunities
Multiple possibilities of internal mobility through our DanaherGo policy
A competitive salary and bonus system
Cepheid is part of Danaher Corporation, a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.
Operating Company: Cepheid