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Danaher Corporation Service Contract Renewal Representative in Fort Collins, Colorado

Our work at Hach ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better—faster, simpler, greener, and more informative. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within industries from aviation to manufacturing to mining. You’ll also be part of an environment that fosters career growth and professional development, with kindness at its core. And you’ll be part of our mission, which drives us to develop water quality solutions that protect the health and safety of all living things.

Hach is proud to be one of Danaher's Water Quality companies (https://www.dhwaterquality.com/) . Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

About the Service Contract Renewal Representative role:

This position will be responsible for renewing service contracts on Hach instrumentation to drive market penetration and accelerate revenue growth. The Service Contract Renewal Representative will quickly build customer rapport and establish trust thereby renewing the service contract on time.

  • Engage clients via phone/email to better the customer experience when renewing the service contract

  • Utilize funnel management practices to progress service opportunities to close

  • Prepare renewal quotes, manage specific reports and build/update renewal contracts

  • Follow standard work to manage directly or assign opportunities from the leads process to the appropriate field seller

  • Develop customer quotations for service contracts and follow standard work to ensure on-time renewal.

  • Populate necessary changes to agreements, accounts, instruments, install-base, and other requests via SalesForce.com, CEP, and Oracle

  • Meet or exceed the annual target for timely renewals

  • Engage in department key performance indicators (KPIs) through visual management, and countermeasure where appropriate

  • Handle sales questions from internal/external customers regarding service offerings and provide prompt, accurate answers

  • Coordinate terms and conditions reviews with customers and legal teams

  • Populate and maintain the highest standards of data integrity in Salesforce.com, CEP, and Oracle

  • Collaborate with other departments (Field Sales/Service, SDM, Dispatch, Tech Support, etc.) to drive continuous improvements in contract renewal/service sales processes

  • Collaborate with Service Sales Specialist for customer quoting/PO bookings

    Are you qualified?

  • 1-2 years sales experience, progressive telesales experience selling products and services in a business-to-business environment, or related work experience accepted

  • Strong organizational and time management skills

  • Background in legal processes preferred

  • Solid understanding of customer management systems (ie: Salesforce)

The hourly rate for this role is $26 - $30. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. This job is also eligible for bonus pay.

You can apply for this role through the Careers Page at https://jobs.danaher.com/global/en/ (or through the Workday “Find Jobs” function if you are a current employee)

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.