Danaher Corporation Service Dispatch Coordinator - Loveland, CO (Flexible Fridays & Benefits Day 1!)) in Fort Collins, Colorado
At Hach , we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.
Hach is proud to be one of Danaher's Water Quality companies (https://www.dhwaterquality.com/) . Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
Hach is seeking a customer-oriented Service Dispatch Coordinator to join our team in Loveland, Colorado. The successful candidate can expect to work on-site daily during training with the opportunity to "flex" on Fridays after completion of training.
If you have scheduling/dispatch experience, and you want to find yourself in a fast-paced, collaborative environment that challenges you, rewards you for your customer service expertise, and you are looking for a place to grow, this could be the job for you!
What Will I Be Doing?
Working 40 hours per week (Monday to Friday, 6:00AM to 2:30PM or 6:30AM to 3:00PM), you will schedule and dispatch Field Service staff to complete customer requests, such as service start-up, field installation, repairs, calibration, and preventative maintenance. In a typical working day, you’ll manage both a phone queue to support customer needs (both internal functions and external end users) and an e-mail inbox with service tickets and schedule requests.
More specifically, you can expect to:
Schedule and dispatch Field Service personnel to appropriate locations according to customer requests, specifications, or needs.
Correspond with customers to schedule/confirm field appointments and address any schedule-related questions or issues via e-mail and phone.
Receive or prepare work orders.
Maximize routing/schedule efficiency for demand and service agreement field jobs.
Determine types or amounts of inventory, time, skills, or personnel required according to work order and job specifications.
What Qualifications Do I Need?
Previous experience working in a scheduling/dispatching role.
Outstanding communication, de-escalation, and empathy skills with a “customer-centered” attitude.
Excellent time management and multi-tasking skills; you are resilient, resourceful, and an expert at adapting to rapidly changing priorities.
What Will Make Me Stand Out?
You have previous experience managing a phone queue or multi-line phone system.
You’re a Team Player who is comfortable and confident working with Microsoft Office programs and navigating multiple computer systems at once – we especially want to hear from you if you have previous experience with ServiceMax and/or Salesforce!
You’re a go-getter and “lifelong learner” who is committed to continuous improvement and the best possible customer experience.
Performance-based bonus and full benefits including paid time off, medical, dental, vision, and 401(k) with company matching, all on your first day!
Comprehensive and structured training that includes on-the-job mentorship through more senior coworkers and your manager.
A close-knit, welcoming, and supportive team that allows you to follow your strengths and who wants to see you succeed.
Your work and contributions will directly help to ensure water quality for people around the world – talk about feeling good about what you do!
The hourly rate for this role is $21.00 to $25.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.
This job is also eligible for bonus pay.
We offer comprehensive package of benefits including paid time off, medical / dental / vision insurance and 401(k) to eligible employees. You can apply for this role through the Careers Page at https://jobs.danaher.com/global/en/ (or through the Workday “Find Jobs” function if you are a current employee).
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.