Danaher Corporation National Manager, IT Solutions (Healthcare Software Installation) in Fort Lauderdale, Florida
In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career .
Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The National Manager, IT Solutions for Radiometer is responsible managing, training, and supporting development of a team of IT Solutions Specialists, while implementing strategies that align with Radiometer’s overall strategic objectives. In addition, they will partner with their direct reports, Radiometer Sales teams, and customers to coordinate software projects throughout all phases including discovery calls, software installation, software training, go live and overall customer support.
This position is part of the Technical Project Management department located in the United States and will be fully remote. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.
You will be a part of the IT Solutions Team and report to the Director of IT Solutions, Clinical Applications, and Project Management, responsible for leading and implementing the strategic objectives of the organization. If you thrive in a complex, customer oriented supporting role and want to work to build a world-class IT Solutions organization—read on.
In this role, you will have the opportunity to:
Develop strategic team goals and objectives that align with Radiometer’s overall strategic goals, while improving team efficiency and increasing customer satisfaction, as well as manage Radiometer’s IT Solutions’ internal revenue commitments, ensuring monthly goals are met.
Manage the ITS Deployment Team to ensure On-Time delivery of new software installations and go-lives, assuring external customer expectations are met with agreed upon timelines and a high quality of work.
Manage the ITS Support Team to ensure current customers issues are resolved with high customer satisfaction and within key performance indicators.
Manage the team’s Daily and Visual Management, initiating and leading Danaher’s Problem-Solving Process when gaps are identified.
Respond to customer technical software questionnaires (i.e. vendor security questionnaires) and manage customer-facing communications during escalations
Hire, train, and develop skilled team members, including increasing the team’s competency with project scoping in order to understand the needs of the customer, ensuring that appropriate solutions are offered and implemented, and driving implementation and compliance of all regulatory and company required documentation, including service work orders, work instructions, and standard operating procedures.
Collaborate effectively with the Sales and the Sales Management organization, while supporting the team’s participation in Sales presentations and engagements (remotely or on-site) with software demonstrations and workflow optimization suggestions to customers.
The essential requirements of the job include:
Bachelor’s Degree, preferably in Computer Science or Information Technology.
Prefer 5+ years of combined experience as a Lab/Diagnostics IT Lead, Manager, or Project Manager
Proficiency in personal computers, networking, interfacing capabilities (ASTM, HL7), middleware, data management systems, and medical devices
Experience in networking, IIS, SQL, Java, Software Application support and installation, and Interface Engines
Demonstrated skills in project management and planning.
Knowledge of Danaher Business Systems or Lean Six Sigma fundamentals.
Primary language English and able to lift or maneuver 40 lbs
It would be a plus if you also possess previous experience in:
Degree in Project Management or Project Management Professional (PMP)
Microsoft Certified Systems Engineer (MCSE)
Knowledge of Hospital and Laboratory Information Systems vendors (Meditech, Epic, Cerner, Sunquest)
At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.
The salary range for this role is $130,000 - $140,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at firstname.lastname@example.org to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.