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Danaher Corporation Field Service Engineer- Greater Boston Area in Framingham, Massachusetts

If you’ve ever wondered what’s within you, there’s no better time to find out!

In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

We have an exciting opportunity to share!

Field Service Engineer

The Field Service Engineer (FSE) installs, repairs, maintains, calibrates and cleans instruments. The FSE troubleshoots and diagnoses product problems, creates and maintains positive internal and external relationships with a mentality of continuous improvement

The FSE is an external representative of Radiometer and must convey a sense of expertise in Radiometer products, services and capabilities and serve as a key educator to our customer business accounts.

Key responsibilities

  • Install, repair, calibrate, clean and test instruments.

  • Follows logical troubleshooting procedures and diagnoses problems in a timely matter.

  • Build and maintain positive customer relationships

  • Conduct professional behavior with team and customers.

  • Follows expense guidelines and Danaher compliance policies

  • Develops positive partnerships with Sales personnel to aid in anticipating potential customer issues and uncover additional selling opportunities in accounts.

  • Reviews solutions with customers; discusses needs and ensures a safe operation situation.

  • Maintains field parts inventory, testing devices and tools. Maintain clean and safe working environment at the customer site and in the company vehicle.

  • Compliance with all regulatory and company required documentation and service work orders.

  • Performs on-call duties to cover weekends and overnights

  • Ability to cover other regions in vital situations

  • Markets and sells service to Radiometer customers

  • Attend and participate in Sales Presentations within own region

Position Requirements

  • One year FSE or related experience – prefer medical field

  • AS – Technical Associates Degree or Electronic Technology Diploma and/or Military experience

  • Proficient with analyzer network/connectivity setup and support directly to Laboratory Information System/Health Care Information systems.

  • Preferred experience with Radiometer Aqure installation and troubleshooting

  • Preferred CompTIA A+ certification

  • Basic Networking or IT system upgrades / troubleshooting experience

  • Up to 50% travel overnight

  • Hold a valid driver license with a good driving record over last three years required

  • Participation in the Company’s automobile program is a requirement of this position. You will receive a company car to conduct company business in accordance with the program provided that you meet the eligibility requirements of the program.

  • Effective in making appropriate service decisions within given time frames

  • On Call required at certain times

  • Ability to lift or maneuver 40 lbs.

Personal Trait Profile

  • Must be self-motivating with a positive outlook and focused on quality work.

  • Demonstrates personal sense of urgency, attention to detail, and an aspiration for continuous professional development

  • Exhibits a need to succeed by setting personal goals to outperform company metrics

  • Must communicate timely and accurately with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT.

Why is This Position an Attractive Opportunity?

This position provides the opportunity to develop personal and professional skills by supporting leading-edge diagnostic equipment to best-in-class medical entities. We look forward to considering you for the team!

Employee benefits include reasonable accommodation, health, dental, vision, 401K, vacation and Employee Assistance Program to name a few.

About Danaher

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Equal Opportunity Employer

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.