Danaher Corporation Global Capillary Electrophoresis Service Trainer in Framingham, Massachusetts
For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.
SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Join our team! This role is a Service Trainer opportunity responsible for Global Capillary Electrophoresis (CE) separation products in the SCIEX’ portfolio of CE/MS.
This position is located in Framingham MA.
Support/manage and the development of CE service training on software, hardware, and the operation these devices for the field service team on existing and new product platforms.
Develop and support triage process around CE application (customer workflow support)
Provide feedback to the diagnostic modelers on troubleshooting CE applications and hardware.
Develop instructor-led and online training course material to transfer relevant knowledge to Field Service Engineers and aftermarket sales
Provide planning on the transfer of knowledge on application workflow and user operation of new and existing SCIEX and OEM products that SCIEX supports.
Work with escalation team to resolve customer issues as it pertains to customer application or hardware
Work and collaborate with a cross functional team of professionals to ensure successful implementation of training to our service field team and provide feedback to its continued improvement.
BS Degree required
Excellent oral and written communication skills are an absolute necessity.
Good business acumen
Proven experience managing complex tasks including project management
Proven experience working with confidential and sensitive information
Advanced skills in PowerPoint, Excel, Word, or other software used to develop training
Results oriented – has track record for delivering results, takes ownership and is accountable
Stretch oriented – embraces and thrives on challenge and continuous change
Continuous improvement mindset
Customer Service oriented – high sense of urgency
Enjoys working with skilled professionals from other countries and cultures
Must be able to travel domestically and internationally (approximately 25%)
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.