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Danaher Corporation Technical Support Application Specialist in Framingham, Massachusetts

Are you a Technical Support Application Specialist who wants to play an essential role within the Americas Technical Support (ATS) team?

As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection and quantification of molecules to help protect and advance the wellness and safety of all. Because of our 50 years of groundbreaking innovation, our customers can quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

This team is responsible for managing all incoming internal and external customer inquiries related to liquid chromatography – mass spectrometry ( LC-MS )applications and the full suite of SCIEX software. The technical support application specialist will be responsible for software, application and hardware related inquiries that come in through the various technical support channels. This critical role requires excellent customer-facing skills, problem solving and the ability to handle and prioritize multiple cases.

Required Qualifications:

  • BS or higher degree is desired in chemistry or biology.

  • 3+ years strong experience in bioanalytical method development on LC-MS/MS on different platforms including triple quadrupole, QTRAP and Triple TOF.

  • Extensive sample preparation and strong chromatographic separation skills and experiences are essential.

  • Excellent presentation, communication and customer facing skills are required for the role

Preferred qualifications:

  • Preference for candidates who possess 2+ years practical experience on LC/MS applications in one or more of the following areas: clinical/pharma/forensics/food and environmental.

  • Strong troubleshooting skills for HPLC and MS are highly desirable.

  • Able to travel domestically up to 10% of the time.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.

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