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Danaher Corporation Senior Manager, New Product Introduction Systems in Fremont, California

POSITION SUMMARY:

The Senior Manager, New Product Introduction will manage a team of product support specialists and program managers responsible for ensuring global service and support teams are ready for Hardware and Software product launches. In this role, which is critical to our product development strategy, you will provide leadership, management, and oversight of the NPI team that focuses on Software, Hardware, and Connectivity products. You will partner with cross-functional internal and external teams to ensure the successful launches of Cepheid new products and drive to improve customer experience.

Essential Job Responsibilities:

  • Functionally manage a team of program managers and product specialists to get the technical phone support, service coordination, field service, and repair center associates in the regions ready to support new Cepheid products

  • Partner with R&D, Engineering, Manufacturing, Supply Chain, Quality and Regulatory, Product Management, Sales and Marketing and other cross-functional teams to ensure the successful launch of new products

  • Lead the service and support workstream in the new product development tollgate process and improve standard work for the New Product Introduction team

  • Develop Service and Support P&L model for new product launches and work with R&D to incorporate design for serviceability into the early stage of new product development

  • Use insights from the voice of customer programs and incorporate them into the New Product Introduction process in order to improve customer experience

  • Service and Support liaison to support product life cycle management

  • Service and Support liaison to develop and support Cepheid Connectivity strategy

  • Drive engagement and team building of the New Product Introduction team, build and support development plans for the team members

  • Other duties and responsibilities as assigned

Minimum Requirements:

  • Bachelor’s degree in related field with 9+ years related work experience OR

  • Master’s degree in field with 7+ years of related work experience

  • 4+ years leading people

Knowledge, Skills and Abilities:

  • Degree in Clinical Laboratory Science, Biomedical Engineering, or other relevant majors with the technical aptitude to comprehend scientific and technical content

  • Experience in new product development or service and support in medical device, clinical laboratory, or life science industries

  • Experience in commercializing service offerings or managing service P&L

  • Comfortable working in a metric-based, result-focused, and fast-paced organization

  • Demonstrated track record of strong leadership, interpersonal and communication skills

  • Customer-focused approach

Travel

  • 5-10%

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When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.

Operating Company: Cepheid

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