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Danaher Corporation Cash and Collections Supervisor in Glen Allen, Virginia

General description

The Cash and Collections Supervisor performs complex credit problems independently and makes decisions regarding credit extension and credit holds while leading a team of 6 associates. Supervises the collection of past due accounts and handles the most critical problems. Liaises with corporate customers and other departments to resolve credit issues. May collect and negotiate terms of payment on overdue accounts. Leads cash applications and credit card roles.

The successful candidate will be fully proficient in applying established standards; knowledge based acquired from several years of experience.

Core responsibilities:

  • Team Leadership

  • Developing relationships to facilitate the collections of accounts receivable and resolving internal/external issues prevent timely payment.

  • Conduct collection calls, emails, and meetings to collect accounts receivables.

  • Work with customer disputes to resolution and documents root cause.

  • Resolve payment discrepancies; respond to invoice inquiries, proof of delivery and statement requests

  • Primary intra-organizational liaison with occasional inter-organizational and external customer contacts on routine matters. May provide guidance to non-exempt personnel

  • Reconcile customer statements.

  • Maintain departmental training procedures.

  • Assist with training, mentor and develop new associates.

  • Record month - adjustments, bad debt write-offs, refund requests.

  • Complete lien waivers.

  • Supervises and coordinates, activities of the credit and collections analysts in collecting past due accounts, credit card payments and other receivables.

  • Assign and reallocate portfolio changes based on business needs and departments goals

  • Conducts performance evaluations and other ongoing assessment to measure and mentor performance of the team.

  • Maintain accurate credit files and collection files. Maintain electronic collect notes for each customer account.

  • Market, train, counsel and communicate credit department policy and procedures to company personnel (Sales, AR, CSR).


  • Bachelor’s degree in Accounting/Finance preferred or equivalent experience

  • 5+ years of experience in Billing and Collections

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.