Danaher Corporation Customer Support Specialist, West Coast in Glen Allen, Virginia
About the Sales & Customer Support Representative role:
As a Sales and Customer Support Representative, you will fulfill internal and external customer needs through a high volume of phone calls, while also handling electronic requests. You will provide unscripted, customized professional service with the expectation that you have ownership over the resolution within a 24-hour window.
This is a full-time opportunity, Monday through Friday. Hours: 9:30 AM to 6 PM EST
What are the responsibilities?
Support the sales force to resolve situations
Problem solve delivery issues, probe and fact find for key elements and track orders to delivery
Place accurate phone orders (40-50 daily) and electronic orders (10-15 weekly)
Responsible for all account maintenance: account contact information, pricing information, address changes, notes, etc.
Follow the escalation procedure for outstanding tasks
Review customer Purchase Orders (PO) for order entry
Problem-solve errors for root cause and countermeasure
Understand and adapt to change in processes and procedures
Ability to understand lean manufacturing metrics as they relate to daily performance measures
What makes this opportunity exciting?
This is an opportunity to get into an outstanding organization, ranked #162 on the Fortune 500 list!
You will be helping ensure water quality for people around the world!
Full benefits including medical, dental, vision, 401(k) matching all on day one
Am I qualified?
Associate’s degree; Bachelor’s degree preferred
2-3 years of business and/or customer contact center experience preferred
Spanish or French verbal and written skills a plus
Technical, analytical skills and business knowledge
Strong written and verbal communication skills; Partnership and leadership
Strong organizational skills; Self-management, motivated and committed to results
Critical thinking and attention to detail
Ability to handle a fast-paced environment
Ability to establish trust and relationships with our customers
Flexibility; Open to change and learning
ChemTreat, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any characteristic protected by law.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.