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Danaher Corporation Ecommerce and New Account Lead in Glen Allen, Virginia

About the Ecommerce and New Account Lead role:

In this role, you will fulfill customer needs through a large volume of complex electronic requests (averaging 20 - 30 requests a day), while also handling phone requests (averaging 8 - 10 phone calls a day). The Ecommerce and New Account Lead provides unscripted, customized professional service with the expectation that the Specialist has sole ownership over the resolution within a 24-hour window.

  • Leads electronic CS team focusing on holistic Corporate Services decision making but not in a supervisory capacity

  • Sustain quality control by recording associate phone calls and reviewing electronic communications

  • Coaches electronic orders team to maintain high quality and introduce new processes

  • Exercise leadership skills to deescalate problems when necessary

  • Analyze trends in metrics to determine areas of improvement. Partner with Customer Support Supervisor to apply sustainable countermeasures

  • Participate and lead cross-functional projects

  • Maintain relationships with high-security customers and navigate through the customer portal, Exostar, to handle account and customer requirements

  • Enhance order processing through customer portals by communicating with the internal sales organization, accounting department, and external customers

  • Process, confirm, track, and problem solve customer purchase orders

What makes this opportunity great?

  • Exciting and challenging opportunity with the potential to grow!

  • The opportunity to get into a reputable organization and learn more about the industry and our products, as well as our customers, suppliers, our chain, and how our business works.

  • Provides an edge to move into different areas, depending on your career goals!

  • You will be helping ensure water quality for people around the world.

  • You get to be a part of Danaher Corporation, rated 162 on the Fortune 500 list

  • Full benefits including medical, dental, vision, 401(k) matching all on day one

Are you qualified?

  • Associate's degree, Bachelor's Degree preferred

  • 2-3 years of business and/or customer contact center experience preferred

  • Spanish or French verbal and written skills a plus

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

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