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Danaher Corporation eCommerce Customer Support Supervisor in Glen Allen, Virginia

About the eCommerce Customer Support Supervisor role:

The eCommerce Customer Support Supervisor provides supervision of customer service personnel and assists in maintaining processes.

  • Coach, conduct training and provide feedback for employee performance reviews

  • Observe and supervise the daily activities of the team

  • Coordinate and process electronic orders and requests, non-verbal orders and requests, and coordinate new customer account setup

  • Maintain eCommerce websites and accounts

  • Process orders from the online re-order entry process

  • Assist in establishing and implementing department policy and procedure changes

  • Review department KPI for trends

  • Handle customer needs and issues

  • Provide phone and order support as needed

  • Accountable for identifying process improvements and to collaborate across functions to determine best practices for the business

  • Hire, develop, and conduct annual performance evaluations and discussions with your team

What makes this opportunity great?

  • Exciting and challenging opportunity with the potential to grow!

  • The opportunity to get into a reputable organization and learn more about the industry and our products, as well as our customers, suppliers, our chain, and how our business works.

  • Provides an edge to move into different areas, depending on your career goals!

  • You will be helping ensure water quality for people around the world.

  • You get to be a part of Danaher Corporation, rated 162 on the Fortune 500 list

  • Full benefits including medical, dental, vision, 401(k) matching all on day one

Are you qualified?

  • Bachelor's degree with 3-5 years of customer service experience required

  • Cisco Contact Center experience preferred

  • Prior supervisory experience required

  • A high level of Excel knowledge required

  • Technical, analytical skills and business knowledge

  • Communication and interpersonal skills; Teamwork and leadership

  • Organizational skills; Self-management

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .