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Danaher Corporation Sales & Customer Support Representative in Glen Allen, Virginia

About the Sales & Customer Support Representative role:

As a Sales and Customer Support Representative, you will fulfill internal and external customer needs through a high volume of phone calls, while also handling electronic requests. You will provide unscripted, customized professional service with the expectation that you have ownership over the resolution within a 24-hour window.

What are the responsibilities?

  • Support the sales force to resolve situations

  • Problem solve delivery issues, probe and fact find for key elements and track orders to delivery

  • Place accurate phone orders (40-50 daily) and electronic orders (10-15 weekly)

  • Responsible for all account maintenance: account contact information, pricing information, address changes, notes, etc.

  • Follow the escalation procedure for outstanding tasks

  • Review customer Purchase Orders (PO) for order entry

  • Problem-solve errors for root cause and countermeasure

  • Understand and adapt to change in processes and procedures

  • Ability to understand lean manufacturing metrics as they relate to daily performance measures

    What makes this opportunity exciting?

  • This is an opportunity to get into an outstanding organization, ranked #162 on the Fortune 500 list!

  • You will be helping ensure water quality for people around the world!

  • Full benefits including medical, dental, vision, 401(k) matching all on day one

    Am I qualified?

  • Associate’s degree; Bachelor’s degree preferred

  • 2-3 years of business and/or customer contact center experience preferred

  • Spanish or French verbal and written skills a plus

  • Technical, analytical skills and business knowledge

  • Strong written and verbal communication skills; Partnership and leadership

  • Strong organizational skills; Self-management, motivated and committed to results

  • Critical thinking and attention to detail

  • Ability to handle a fast-paced environment

  • Ability to establish trust and relationships with our customers

  • Flexibility; Open to change and learning

ChemTreat, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any characteristic protected by law.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

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