Danaher Corporation Customer Service-Order Management Specialist in Seoul,
Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.
Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.
What you'll do:
Provide excellent service for customers across products and accounts segment.
Process customer orders and manage them in line with company policy and systems, following through to shipment and to billing, ensuring a quality of service.
Respond to customer inquiries (email/phone) in a timely and professional manner providing knowledge and accurate information to customers.
Handle customer complaints, managing replacement/returns/credit, also ensuring them documented.
Build close relationships with customers, commercial partners, and other departments to gain their trust and understand your impact on customers and service levels.
Develop solid product knowledge and a strong understanding of the Supply Chain
Collaborate across functions to drive improvement in our wing to wing process.
Who you are
Outstanding communication skills, both written and oral in Korean and English.
5+ years of experience in order management within multi-cultural environment. (Tax invoice experience is preferred)
Competent with various systems such as ERP (Oracle experience is preferred), Microsoft, SFDC.
Proven ability to work collaboratively with cross-functional teams, in remote counties.
Keen sense of time management and attention to detail
Strong in prioritizing tasks and excellent organizational skills
A calm and analytical approach to problem solving
Who we are
Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.
Want to know more? Experience life at Cytiva on our Careers website, Instagram channel and LinkedIn page!
Cytiva is a 3.3 billion USD global life sciences leader with nearly 7000 associates across 40 countries who are dedicated to our mission to advance and accelerate therapeutics. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.
Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.