Danaher Corporation Field application specialist in Seoul,
POSITION TITLE: Applications Specialist
REPORTS TO: Applications Supervisor
FUNCTION: This position is responsible to provide technical support to customers.
BASIC PURPOSE OF THIS POSITION:
Respond to customer queries
Train users and internal staff on the product
Customer support for product installation
Sales support including product presentation
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This description is a summary of principle responsibilities and is not intended to include all duties may be assigned.
Respond to customer queries in a timely and accurate way, via visit or phone, email
Communication with head office for products
Analyze and report product issues and customer’s complaints
Participate application training in the head office
Communicate and explain the official letter to the customer
Conduct user training and small lab seminar
Create and revise the product user’s manual
Share feature requests and effective workarounds with team members
Gather customer feedback and share with our Product, Sales and Marketing teams
Properly escalate unresolved issues to appropriate internal teams (e.g. Scientific affairs)
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Follow up with customers to ensure their technical issues are resolve
Maintain good customer relationships
WORKING RELATIONSHIPS AND CONTACTS:
- Internal contacts for this position include Service, IT, Marketing and Sales team.
Customers may include hospitals, laboratories, institutes, and universities
SUPERVISION RECEIVED AND GIVEN:
The incumbent of this position is responsible for his/her own work. Only new work is reviewed before issue, all other work is handled independently, reporting status to managers/supervisor. Some work requires analysis and use of initiative and independent judgment, but most assignments are specific and well defined.
EDUCATION: At least College degree in Clinical pathology, Biology or relevant degree
LANGUAGE: Average English skills in speaking, reading and writing
COMPUTER: Good computer skill on Words, PowerPoint and Excel
EXPERIENCE: 0 3yrs exp. in Diagnostic industry or Hospital laboratories
Understanding of diagnostics industry
Responsibility for one’s work
Communication skills with customer and colleague
Ability to troubleshoot basic technical issues
Patience when handling tough cases
Experience as an Application Specialist or Medical Laboratory Technologist
This position may require business traveling in a frequent situation.
This position functions in a general office environment.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.