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Danaher Corporation Field application specialist in Seoul,

POSITION TITLE: Applications Specialist

REPORTS TO: Applications Supervisor

FUNCTION: This position is responsible to provide technical support to customers.

BASIC PURPOSE OF THIS POSITION:

  • Respond to customer queries

  • Train users and internal staff on the product

  • Customer support for product installation

  • Sales support including product presentation

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This description is a summary of principle responsibilities and is not intended to include all duties may be assigned.

  • Respond to customer queries in a timely and accurate way, via visit or phone, email

  • Communication with head office for products

  • Analyze and report product issues and customer’s complaints

  • Participate application training in the head office

  • Communicate and explain the official letter to the customer

  • Conduct user training and small lab seminar

  • Create and revise the product user’s manual

  • Share feature requests and effective workarounds with team members

  • Gather customer feedback and share with our Product, Sales and Marketing teams

  • Properly escalate unresolved issues to appropriate internal teams (e.g. Scientific affairs)

  • Prepare accurate and timely reports

  • Document technical knowledge in the form of notes and manuals

  • Follow up with customers to ensure their technical issues are resolve

  • Maintain good customer relationships

WORKING RELATIONSHIPS AND CONTACTS:

  • Internal contacts for this position include Service, IT, Marketing and Sales team.

Customers may include hospitals, laboratories, institutes, and universities

SUPERVISION RECEIVED AND GIVEN:

The incumbent of this position is responsible for his/her own work. Only new work is reviewed before issue, all other work is handled independently, reporting status to managers/supervisor. Some work requires analysis and use of initiative and independent judgment, but most assignments are specific and well defined.

ESSENTIAL QUALIFICATIONS:

EDUCATION: At least College degree in Clinical pathology, Biology or relevant degree

LANGUAGE: Average English skills in speaking, reading and writing

COMPUTER: Good computer skill on Words, PowerPoint and Excel

EXPERIENCE: 0 3yrs exp. in Diagnostic industry or Hospital laboratories

FUNCTIONAL COMPETENCIES:

  • Understanding of diagnostics industry

  • Responsibility for one’s work

  • Communication skills with customer and colleague

  • Multi-tasking abilities

  • Ability to troubleshoot basic technical issues

  • Patience when handling tough cases

  • Experience as an Application Specialist or Medical Laboratory Technologist

TRAVEL REQUIREMENTS:

This position may require business traveling in a frequent situation.

WORK ENVIRONMENT:

This position functions in a general office environment.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

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