Danaher Corporation Field Application Specialist - Software Solution & Machine Learning USA Remote in Grand Rapids, Michigan
Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.
Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Within the Flow Application Team, the Field Application Specialist is responsible for running the Scientific Services offering for Cytobank, as well as providing the most appropriate pre-sales support to the sales team in a dedicated territory. Will also provide trainings and application supports to the customers as needed.
This role is fully remote located anywhere in the US. You will be involved in Consulting Services that can necessitate dedicated and tailored development in liaison with the R&D team and Product Management.
As part of the Application Team, you are responsible for supporting tools and promotional materials generation.
Responsibilities include but are not limited to the following:
Assist R&D and Product Management as the SME
Maintain and develop Cytobank API R package
Provide pre- and post-sales customer support regarding advanced computational analysis questions including
Pre-sales activities include customer consultations, customer site-based demos, workflow studies, and support for scientific meetings
Interacting with Cytobank Software development and QA teams to troubleshoot technical issues and defining requirements for bug fixes
Resolve complex Zendesk customer support tickets that require in-depth knowledge of data analysis & ML algorithm
Develop proposals and assist with sales quote generation
Execute on the analysis plan
Develop and present deliverables to the client
Master in Bio-informatic or dual cursus Biology/Informatics
Experience with fluorescent and/or mass cytometry
2 years’ experience using the Cytobank platform and/or other cytometry software
Coursework and/or experience with software development and/or informatics
Experience with genomics a plus
Experience applying and optimizing machine learning algorithms for data analysis. Technical support experience
Experience using Zendesk a plus
Customer service focused
Independent problem solver
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.