Job Information
Danaher Corporation Customer Complaint Handling Specialist in Grens, Switzerland
Be part of something altogether life-changing!
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.
The Customer Complaint Handling Specialist for Cytiva is responsible for Processing complaints through classification of complaints, contact and product follow ups, maintaining investigation records and all other supporting documentation, and complete/assign additional actions as necessary to close the complaint.
This position is part of the Quality Assurance department at Signy Manufacturing site located in Grens (Vaud) and will be on-site. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.
What you will do :
Receiving, reviewing, and processing customers feedback while using Good Documentation Practices and ensure complaints are processed thoroughly and in a timely manner in compliance with internal procedures and metrics.
Chair the assigned Complaint Handling Unit (CHU) meetings.
Participate in complaint investigation with the relevant Subject Matter Experts and review’s complaint investigation to ensure investigations meet procedural requirements.
Perform additional duties as assigned.
Who you are :
Bachelor's degree in Science, Engineering, Biotechnology, Quality Management or Cell Therapy (preferred).
At least 2-3 years complaint handling experience in a medical device establishment preferred.
Must be detail oriented. Able to detect errors and ensure accuracy of complaint file documents and analyses.
Ability to work and communicate with others in a professional and effective manner, within a cross-functional team-oriented environment.
Excellent verbal/written communication skills in French and English required.
This is a temporary position for 6 months with the possibility of extension for permanent contract.
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At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.