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Danaher Corporation Product/Customer Technical Support Specialist (Guelph, Ontario) in Guelph, Ontario

At Trojan Technologies , we believe there’s nothing more essential than delivering clean water to the world. Viqua (www.viqua.com), a brand of Trojan Technologies, is proud to be the world’s leading supplier of residential and light commercial UV water disinfection systems, providing treated water without the use of chemicals. With more than 40 years of experience in the residential UV business, the expertise and care that goes into the development of Viqua products is second to none. We’re always in search of new talent to join our team.

Within Danaher, we are proud to be one of Danaher's Water Quality companies (https://www.dhwaterquality.com/) . Through strong customer partnerships, the water platform advances the quality and delivery of water. Want to help us in this mission? Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

The Opportunity:

Trojan Technologies is seeking a driven and high-performing Product Support Associate (a.k.a. a Technical Customer Support Specialist) to join our VIQUA-specific team in Guelph, Ontario – located just off Highway 6/Hanlon Parkway for an easy commute!

If you are passionate about technical troubleshooting, and you want to find yourself in a fast-paced, collaborative environment that challenges you, rewards you for your customer service expertise, and you are looking for a place to grow and expand, this could be the job for you!

What Will I Be Doing?

Working on-site 40 hours per week (with potential for limited remote/hybrid work at leader discretion), you’ll spend your days communicating with end users and customers to provide technical customer service and troubleshooting support.

More specifically, you can expect to:

  • Be solutions-oriented while you engage your customers over the phone, helping them navigate product issues and providing resolutions – anticipate a high call volume, high talk time environment.

  • Experience high job satisfaction by regularly being your customers’ technical support hero!

  • Use your expert empathy and listening skills to assist with customer issues and grievances.

  • Work within an environment that is dedicated to continuous improvement – we love metrics/KPIs and constantly striving to be our best selves! (If you’re not already familiar with our DBS philosophy, check it out (https://www.danaher.com/how-we-work/danaher-business-system) !)

    What Qualifications Do I Need?

  • Previous experience working in a customer service/technical support team – we want to hear from you if you are a “ tech savvy customer service expert ”!

  • Outstanding communication and empathy skills with a customer-centred attitude.

  • Excellent time management and multi-tasking skills; you are resilient, and an expert at adapting to rapidly changing priorities.

    What Will Make Me Stand Out?

  • You’re a go-getter and “big picture” thinker who is committed to continuous improvement.

  • You’ve completed training like “Crucial Conversations” and have experience utilizing those strategies in a customer-facing role.

    The Perks:

  • Full benefits including medical & dental, performance-based bonuses, a Wellbeing Program, Group RSP, and Pension Plan (with employer matching!).

  • Comprehensive training that includes on-the-job mentorship through more senior coworkers.

  • A close-knit, welcoming, and supportive team that allows you to follow your strengths and wants to see you succeed.

  • Limitless development/growth opportunities with lots of exposure to other parts of the business.

  • Your work and contributions will directly help to ensure water quality for people around the world – talk about feeling good about what you do!

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.