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Danaher Corporation Customer Success Manager EMEA in Guildford, United Kingdom

IDBS is a leading global provider of advanced software for research and development organizations to securely capture, manage, share, and exploit structured and unstructured data. IDBS’ software platform powers process design and execution while delivering deep insights that drive innovation. By enabling our customers to deliver high-quality therapeutics to patients faster and more cost effectively, IDBS is accelerating biopharmaceutical development into the digital age. Our customers trust us with their data so they can get back to what they do best: science that betters lives.

IDBS is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

At IDBS, our culture of Customer Success is realised through building a trusted advisor relationship with our customers and bringing the Voice of the Customer into our organisation!

As a consequence of internal career progression, we are hiring a Customer Success Manager (CSM) to join our global team to increase customer loyalty and Lifetime Value to IDBS.

Responsibilities in this role will evolve as we expand our customer reach and will include accountability to:

  • Develop relationships and improve the Customer Health metric within the portfolio of assigned customers.

  • Cultivate a network of referenceable customers who actively promote IDBS and its products within their circle of influence.

  • Build and maintain positive relationships with all teams who can provide insight into customers.

  • Ensure Customer Health is measured and Calls-To-Actions (CTAs) are progressed.

  • Work with our Marketing team to develop insightful collateral that teaches our customers how to maximise the value of IDBS products and solutions and resonates with their technology aspirations.

We are looking for you to demonstrate:

  • Experience in leading client activities in pre and/or post-sale settings to positive outcomes that generate revenue

  • Experience in being a trusted partner to customers who are engaged in programs with multiple related projects

  • Collaborative interpersonal, problem-solving, and analytical skills

  • Excellent written and verbal communication skills, with impactful presentation skills

  • Versatility, flexibility, and the ability to adapt to and embrace frequently evolving priorities

Want to join our growing team that is enabling our customers to do incredible work? We look forward to your application!

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

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