Danaher Corporation Customer Service Representative II in Hemet, California
McCrometer is a global leader in flow instrumentation. As we design, develop, and manufacture world-class flow measurement equipment, our impact is far-reaching: Our products are used in the oil and gas industry, agriculture and irrigation, water and wastewater systems management, and industrial processes.
Behind the innovations McCrometer works on every day is an amazing team with deep expertise in flow physics and real-world operating dynamics who put McCrometer at the forefront of flow technologies. Joining us means the opportunity to work hands-on in the field, and to apply your passion and extensive knowledge to helping customers around the world.
McCrometer is proud to be one of Danaher's Water Quality companies. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
About the Role:
The Customer Service Representative I, supporting the Water product lines will perform customer service duties in accordance with department and company objectives. You will i nteract with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. May provide quotes, process sales order, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries.
Performs various customer service and order processing duties
Receive and make calls direct from customers through call center log in.
Process sales order changes throughout the production phase.
Review’s customer purchase orders for propeller/Mag/Connect products to ensure accuracy- including pricing, payment terms, discounts orders, shipping terms, Term's and conditions, account /payment information, Sales representatives information.
Able to recognize the different product lines on a purchase order or email inquiry to prevent order errors.
Performs sales order entry into company ERP system, including utilizing the product record program to issue serial numbers
Resolve product or service problems (Non-Warranty) by clarifying the customer’s complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting the correction of adjustment and following up to ensure resolution
Generates and prepares work orders for distribution to production
Are you qualified?
High School graduate or equivalent
Min 4 years of clerical/admin/Customer Service experience required
Proficiency with PC, Microsoft Office Suite required. Knowledge in use of personal computers, and common business productivity tools such as word processors, spreadsheets, databases, etc.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at firstname.lastname@example.org to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.