Danaher Jobs

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Customer Support Coordinator for Beckman Coulter Diagnostics is responsible for support of the Service Organisation and Beckman Coulter Customers.

This position is part of the Diagnostic Service Team located in High Wycombe and will be a hybrid role. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the UK Diagnostics Service Organisation and report to the Technical Support Manager. You will be joining a team that is responsible for ensuring that critical diagnostic equipment in hospitals and reference laboratories across the country are serviced and maintained to the highest level. If you want to join a fast-paced team and want to work to build a world-class organization—read on.

In this role, you will have the opportunity to:

• Plan and schedule field service resources for Installations, Preventative Maintenance, and Field Modifications while balancing the urgent needs of a complex customer base for emergency.

• You will also be responsible for escalating and expediting cases involving out of stock parts meeting same day and next day delivery for Field Service Engineers.

• Utilise cutting edge software to ensure exemplary customer support.

• Partner with the Field Service teams at all levels to support customer’s needs and drive revenue growth by verifying and collecting purchase orders.

• Manage the strategic scheduling of Field Service resources while balancing competing priorities such as Product Training; Mentoring; Inventory Counts and Time Off.

  The essential requirements of the job include:

• 2+ years of related experience

• Knowledge of standard Computer Administrative Tools (Windows, MS Office)

  It would be a plus if you also possess previous experience in:

• Customer service or Coordination/dispatching environment.

• Knowledge of Oracle/Service Max or similar SMS is desired.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

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At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.