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Danaher Corporation Customer Service Representative in Hoegaarden, Belgium

Customer Service Representative

Pall are looking for a talented Customer Service Rep /Administrator who can put their languages to good use! We want to speak to people who are confidently able to communicate in Dutch, English and French, someone with a Customer-Centric Focus, who could act as a liaison between the customer and the manufacturing sites.

This role will not only process incoming orders, but will provide product/service information as well as resolving emerging problems that the customer accounts might face, with accuracy and efficiency. Our target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

If successful in this role, you would interact with customers over the phone or via email to identify needs and determine appropriate action, or you would progress for further review. You could be providing quotes, processing sales orders, documenting customer complaints, and responding to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. You would also be raising credit/Debit notes, Product Returns, preparing draft and dispatch Contracts, Quotations and Tenders for our products.

Other aspects of this role include responding to communications from Customers and the Sales Force, working to the departmental key performance indicators and objectives, and leading all aspects of order management through QlikView and SAP reporting tools.

What are we looking for?

  • Success and experience in an administrative role within a manufacturing environment or similar technical environment

  • Proactive and extraordinary teammate

  • Attention to detail along with methodical approach to work

  • Experience with automation & sales order systems (SAP, QlikView would be a strong asset)

  • Bachelor’s degree or equivalent

  • Proven phone contact handling skills and active listening

  • Ability to multi-task, prioritize, and self-manage your time effectively

  • Excellent communication skills including English, Dutch and French. Knowledge of any other European language is a bonus

  • Ability to develop productive customer relationships and customer focused attitude

Are you interested? Join the PALL Team

If you would like to explore this phenomenal opportunity further and find out more about our competitive salary package, please do not hesitate to contact us.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.